I rented a one-way 6x12 trailer. I requested it for 2 days but was told that the UHaul system automatically calculated the days based on the distance I was going and charged me for 3 days. I was led to believe that unused days would be credited back to me when I returned the trailer. I actually returned the trailer the very next evening. After a few days, no credit was given. I called, and my issue was turned over to the area manager. When he had not called me by the next day, I tried calling him directly. He was in a meeting, but my name and number were taken and emailed to him. Another day later, and I've still not heard from him. I can understand paying a convenience fee for not returning the trailer to the pick-up location, but I certainly feel justified in requesting that the $65 (approximately) be credited back to me for the two days I did not use the trailer, and it was back in UHaul's possession.
Russell C
Triple J Motor Company
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Florence, TX 76527
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