As a long time UHaul customer, this was the poorest experience I’ve had. Rented out of a gas station, one nice attendant, overwhelmed by regular gas/convenience business and she was physically incapable of helping with the trailer hookup. Then the equipment wiring was faulty and I was required to visit another location that fixed the problem. No brake lights in between. Cost me almost two hours and wrecked my day in terms of loading ~two hours south. Area manager said he would credit my account $50 for my trouble…but he apparently didn’t follow-through. UHaul should not be renting from locations like this that are unequipped/not knowledgeable to m renting their equipment.
John S
JBH Knoxville
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Galesburg, IL 61401
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Christopher PTrailer lights did not work.
SANDRA ACouldn't get reservation completed. Couldnt add 2nd driver. Took 3 hours to get truck. Uhaul assign truck to a location that dod not have all equipment. Will think hard before using again. Check in ĺocation had confusing, difficult parking at check in. All people were nice, but 3 hrs and unclear directions?
Charles S