UHaul has a lot to be desired! First, we reserved a UHaul in Valparaiso, Indiana several weeks prior to our move. Two days prior to our move, we were called and told we had to drive 35 minutes to Gary, Indiana, which we did since there wasn't another option. We were supposed to have a dolly, which we never received. (I did get a refund on this) We were also charged $15 for safe move insurance, which we said we did not want and didn't realize until we were looking at the bill at our drop off location. I was told to call corporate - they removed the $15 dolly payment, but we are on the hook for the insurance that THEY added even after we said NO! This was incredibly disappointing and after speaking with friends, I realize UHaul pulls these sort of moves all the time! So Sad!
Jeffrey L
OG Auto Repairs
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gary, IN 46409
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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No blankets, or equipment to rent. Also, the reservation location was changed 3 times. The staff at location did not know much about the uhaul system.
Roberta R