I was not informed of the proper protocol for picking up the truck at the Woodmar location. When I arrived, the company was closed, and I was unsure how I was supposed to retrieve the vehicle. Fortunately, I was able to call the phone number listed on the side of the business. A very nice gentleman answered the phone and walked me through the online portal, which allowed me to successfully retrieve the truck. While I appreciate his assistance, the pickup process could have been communicated and set up better. If he had not answered the phone, I would have been left without a truck. Providing customers with clear instructions regarding after-hours pickup procedures in advance would help prevent this situation in the future.
Patricia W
Woodmar Self Storage LLP
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hammond, IN 46320
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- 4.5 Average Customer Rating
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How U-Haul Reviews WorkI have no recommendations.
David BN/A
Robert HIt was kinda hard to go thru the steps and find the key
Leah ALou, the owner of this location, was absolutely fantastic.
Norman S