I had a painful experience in terms of mobile pickup. 1. The app was not allowing me to proceed with pickup despite being at the correct location and it was having gps issues. 2. Had to spend a long time oncall with the support agent to manually complete the process. 3. This is the most difficult part: the code for opening the box was not working. The key was present in a different boxes. I literally had to spend like 35 mins talking over a call with various permutations of lock codes and finally it was a completely different box other than one shown on the app. I lost 45 mins of my move out time since i had reserved the service elevator of my building and had to rush a lot.
Harsh T
Transport Service Direct Inc Jersey City
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jersey City, NJ 07304
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Services at Other U-Haul Locations
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Verified Customer Reviews
Every review is tied to a real U-Haul reservation or contract.
How U-Haul Reviews Work