Reserved trailer was not at site when I arrived, had to use another. That one did not have light hook ups. Had to wait for that hook up. Chains to hook to the vehicle we’re arrested and therefore got jammed into the S Loop.
Peggy M
Kong Kustoms LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Krum, TX 76249
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Customer Reviews
- 4.0 Average Customer Rating
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How U-Haul Reviews WorkWas told by representative at this location that I had to upload my DL (front and back) before I could complete rental when picking up. Took over 30 minutes and after being unable to upload he said “I’ll just type in the number.” Was also charged for gas on return with 40 miles range showing higher than when picked up. Called the guy and he said “I just take the photo and we have 6 of those same trucks so you’ll have to take it up with someone on the 800 number.) Glad I took pictures of fuel level before and after return. When I got there to pick up prior to 9am, I waited until it was after 9am and called the number on the building, the guy said he’d be right over. Cost me an over a half hour of travel time that I hadn’t allotted for in planning by the time I got in the truck. Not a bad experience, just expect more from a household name like U-Haul, been using your trucks for the very 40 years.
Tom KGreat Staff
Ramon sNot super well lit, unclear where to put equipment
MAKENNA TThe place was closed even though it says its open. Thankfully Uhaul app lets you drop off the keys in the drop off box.
Nydia T