We originally had booked the Hooksett Rd., Manchester,NH location down the street and 1 or 2 days before, they changed it to Londonderry, that was not convenient for me. got there and checked the trailer out to find a burnt out light. had to lube the rollers of the door as they were so bad.Basically, the main complaint was the change in pick up location. it sucked!
leon r
VTR Fleet Maintenance
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Londonderry, NH 03053
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Services at Other U-Haul Locations
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Verified Customer Reviews
Every review is tied to a real U-Haul reservation or contract.
How U-Haul Reviews WorkI specifically rented so that I would pick it up when the rental facility was open. I waited until 9 a.m. because the location opened at 9 a.m. I showed up and it was closed. I waited for half an hour and it was still closed. I called the number and was told they were open. They weren't. I was told I should receive an inconvenience fee. I was transferred to "scheduling" where the guy was a complete jerk. He said the pick up place was not Uhaul so Uhaul had no responsibility for not being open. I am an attorney and know that Uhaul does have responsibility for the location that they allow to provide Uhaul trucks for the company. Almost an hour later I got a lock box combination and got the truck. I had hired men to help me with the move and had to pay them for the wasted extra time. I rented the truck on Uhaul's website and will never recommend the company to anyone unless you make this right.
Kevin BWhen I booked I needed a one way 15 foot truck with pickup in Plaistow NH and was called the day before and was given a 10 foot truck and had to pick up in a different city in Derry NH and was an inconvenience. With the 10 foot truck I could not fit all my stuff in it and had to pay for another month of $92.00 for the storage locker. I will never use U-Haul again not only cost me over a $140 dollars for the truck but also cost me an extra $92.00 waste of money and will let other people know if you book with U-Haul they will change your reservation when ever they feel like it. I would go with other companies first before using them again. Not worth the money it cost me.
Christine AExcellent customer service. Steph took the time to see that everything was perfect. Very clean truck. Great location.
Linda SStephanie, and her family were so nice and polite. I got to meet her 2 little boys and husband. Very pleasant and felt like I knew them forever.
RICHARD P