I was overcharged. I called in for help three times did not know where to leave the key and a man told me you could not just leave the truck there had to go to another place fill up the truck with gas to where it was twice had to make sure gas was right then I had to take a cab from the truck place to the hotel. It was a mess never again. I’ve always used you U-Haul we never had a problem till now they were not helpful my desperate hour in need. Please contact me. I would like to further speak to someone about this.
Robin k
Daytona Automotive Repair
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Okeechobee, FL 34974
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Customer Reviews
- 4.5 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkI booked a 6'X12' trailer from Okeechobee FL to Knoxville TN for one week, 9/1-9/8. Unfortunately I didn't double check the paperwork when I picked it up. Upon returning 9/7, expecting to return it the next day, I found an email and paperwork that said it was due 9/5?? I immediately called the local U-Haul location (on Labor Day), and they showed the trailer due that day, 9/7?? Neither was correct since it was set up to be returned Tuesday, 9/8. I returned it immediately (9/7), and was assured everything was taken care of. The next day I was billed for 2 extra days! What was the point of setting up this reservation if all of these changes were going to be made? To make matters worse, the trailer had no jack, so I had to help take it off and roll it into a parking place by hand. I've used U-Haul extensively in the past year, but never again.
Steve BIt is the best U-Haul location in Okeechobee County—top quality.
FERNANDO HThis UHaul affiliate had the correct trailer for my needs The paperwork was promptly handled and helped me get attached to my vehicle and test the lights
STEVEN JThey were great. Great customer service
Lori B