I reserved 2 Uhaul 6x12 trailers from this location. I got there to pick them up and the lady kept repeating she only had one. i asked what I was supposed to do or if she had any way of contacting another UHaul to get the other trailer I reserved but she did not offer any assistance. She just said "you can take the one, but i don't have another." I checked the UHaul and uploaded all documents myself. She offered no assistance with checking the UHaul or helping us locate the correct UHaul or making sure it was attached correctly to the vehicle. She was on the phone the entire interaction. Unhelpful.
Alexis M
E Z Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Abingdon, VA 24211
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Limited parking places Very difficult place to unload the trailer Not the best place to do U-Haul business
Dane IAbingdon location needs to close down. No one speaks English and were not helpful. Took 40 minutes to pick up rental because of their confusion. Worst pick up experience using uhaul. Had to call their boss multiple times because they didn’t know how to check me in for key. Told me to wait around until their boss called back even us being on a strict schedule.
BRADAN SClean the vehicle before someone comes t o pick it up.
Guillermo BI reserved a trailer and trailer hitch on-line on my phone, and paid for the trailer and hitch at the location. Today, I received a trailer hitch via UPS. If I reserve something (like a trailer hitch) for a specific date and time, that's when and where I need it. I do NOT need it delivered to my porch the following week! Service and equipment at the location was great. Working with the U-Haul website... never again!
Jefferson H