We had a ton of trouble picking up and dropping off, I had a drop off location in my email that I went to and it was closed and a different location by 30+ miles of where I was in the records and the app had a 3rd location, neither were in the town I was in when I made the reservation. I called the location in the app (when the one in my email was closed and I couldnt drop off there) and they were friendly and helpful and helped me switch my location to one a mile away. It was just frustrating to have 3 locations and have no clue where I was actually supposed to go. Picking up It wasnt letting the man I had already put on my alternitive drivers list pick it up, and he had to wait to be verified by a 3rd driver that was never going to be driving.
Elise P
Auto Majic LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Phoenix, AZ 85050
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- 4.5 Average Customer Rating
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How U-Haul Reviews WorkThe service here was great. Very knowledgeable, helpful, and professional. Nothing to recommend.
JAMES HProcess was easy and efficient, and the staff were friendly, professional, and helpful from start to finish. The equipment was clean, well-maintained, and ready when promised. Everything went smoothly, and I really appreciated the excellent customer service. I would definitely use U-Haul again and highly recommend them to anyone looking for a reliable moving service.
Bruce LNot change pickup location last minute.
Ian SBetter explanation of how the key box lock works. It was very difficult to open.
Evan H