The staff with the pink hair was dishonest. Made my husband and I stand outside for over 10 minutes waiting on her to bring the receipt that she claimed she was bringing to us outside. She never came back outside and it was another staff that came to attend to us to let us know that the receipt has been emailed. We also found out that the card on the account had been charged and the pink haired lady had never informed us of it. Infact, when she noted that there "might" be an extra charge and we discussed it in length, she misled us to believe that the charge would be waved. In all honesty, this kind of behavior is very off-putting and this singular reason would not encourage me to refer anyone to this location.
Fiyin O
Star Uniform
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Portage, IN 46368
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How U-Haul Reviews WorkBrandy was very polite and helpful, which made the process easy.
Kimberly TVery friendly and easy in and out. Thank you
Walter S