Really helpful and nice people
Amit J
Rockwell Tobacco & Grocery
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rockwell, NC 28138
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Easy in and out, the only complaint that I have is,the process to pick up the rental takes a while, drop off is easy.
Mark LFacility smelled horribly of body odor right from the moment walking in the door masking it with other "scents" did not work. I handed the individual the key and he said thanks, that's all, have a good day. I said, "No. I need a receipt; you need to check it in before I leave." He tried to argue with me and slightly raised his voice at me that I could go; they would check it in and email me the receipt. I asked the 2nd individual about checking it in and he said exactly, "I can't, I'm working." He wasn't doing a thing except following me around. There was one customer in the store and the other individual was helping them. It wasn't until I got U-Haul on the phone to try and check it in myself AND the 2nd individual heard me tell the U-Haul person on the phone that they were refusing to check me in; did the 2nd individual start walking outside to check me in. I stayed on the phone with U-Haul until I had received my email confirmation that the unit had been checked in. This behavior is highly unprofessional and disrespectful to your customers.
JO MExtremely helpful receiving and checking in the equipment.
Daniel Sall the rental is via the app only, it took 30+ min to get my truck checked out because the app was not working
Charles H