Over charged by $181.00. Why?
Marie D
Rockwell Tobacco & Grocery
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rockwell, NC 28138
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Customer Reviews
- 4.0 Average Customer Rating
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How U-Haul Reviews WorkWhen I returned the trailer in Rockwell, NC my dashboard said I had a late return and I had to spend hours correcting the issue as, after 3 calls, customer service failed to correct the issue and I had to go to scheduling to finally resolve my issues. You really need to get your IT and customer service to a higher level. For a nationally know company you are subpar.
Jerry GReally helpful and nice people
Amit JEasy in and out, the only complaint that I have is,the process to pick up the rental takes a while, drop off is easy.
Mark LFacility smelled horribly of body odor right from the moment walking in the door masking it with other "scents" did not work. I handed the individual the key and he said thanks, that's all, have a good day. I said, "No. I need a receipt; you need to check it in before I leave." He tried to argue with me and slightly raised his voice at me that I could go; they would check it in and email me the receipt. I asked the 2nd individual about checking it in and he said exactly, "I can't, I'm working." He wasn't doing a thing except following me around. There was one customer in the store and the other individual was helping them. It wasn't until I got U-Haul on the phone to try and check it in myself AND the 2nd individual heard me tell the U-Haul person on the phone that they were refusing to check me in; did the 2nd individual start walking outside to check me in. I stayed on the phone with U-Haul until I had received my email confirmation that the unit had been checked in. This behavior is highly unprofessional and disrespectful to your customers.
JO M