It was after hours when I dropped off the vehicle. I call the number for the drop off location and did not get a return call. There was no key drop off at the location. I was at the drop off location at 710 pm and no one was there. I called the national phone number since the Collierville location was also closed. After remaining on hold for quite some time, I was able to speak with an agent. She was nice and helpful. I had to leave the key under the driver's seat and leave the passenger side unlocked. All in all the drop off was more time consuming and difficult than it should have been. I expect it would have been better if someone was on duty.
Thomas L
Allegrezza's
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Shaw, MS 38773
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Customer Reviews
- 4.5 Average Customer Rating
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I didn't keep the truck overnight I returned it the same day
Tracey CI would recommend this location but otherwise the experience beyond this particular location was very bad. Got a call Sunday night that our previously booked pickup for Monday morning was not available so had to scramble last minute to find an alternative.
Mark MWhen a truck is reserved, make sure it's available as promised on set date.
Lorinda YNothing
mary e