Very good
Luis C
Misfit Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Springfield, MA 01109
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Lots of fees that were not explained to me. Although I should of read the contract if I had gotten one. First mistake was the system was down when I went to pick up the rental. I had to to do it online on my phone. So I did not see the actual contract. I should of asked for it. Charge me 30 for gas plus another 30 for a gas fee plus 20 for after hours, which NO ONE EVEN EXPLAINED IT. But when i got a run down of it, it was on the contract. They are not honest. Do not use.
Mercedes EAbsolutely horrible scheduling by uhaul for the the third week in a row. Cost us an extra $1000 with not being able to keep the vehicle scheduled prior to pickup. Tried again to reserve a truck and was notified 12 hours before pickup that we would have to got to a different location 1 hour out of our way but would give us an extra 3 miles. Last week had a 20’ truck reserved and confirmed the day before and when picking up all they had was a 10’ truck but still charged us for a 20’ truck. BBB is my next stop and an attorney to get my refund for being overcharged. Uhaul has completely lost their ability to maintain simple scheduling
Matthew RThe woman who assisted us went out of her way to help us. And was kind when we didn’t understand how the app worked.
Linda M