Absolutely horrible scheduling by uhaul for the the third week in a row. Cost us an extra $1000 with not being able to keep the vehicle scheduled prior to pickup. Tried again to reserve a truck and was notified 12 hours before pickup that we would have to got to a different location 1 hour out of our way but would give us an extra 3 miles. Last week had a 20’ truck reserved and confirmed the day before and when picking up all they had was a 10’ truck but still charged us for a 20’ truck. BBB is my next stop and an attorney to get my refund for being overcharged. Uhaul has completely lost their ability to maintain simple scheduling
Matthew R
Misfit Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Springfield, MA 01109
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- 3.0 Average Customer Rating
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The woman who assisted us went out of her way to help us. And was kind when we didn’t understand how the app worked.
Linda M