Customer service was good. There was an issue with the U-haul site so things were a little slow. The whole interaction was outdoors, I didn't notice an office or a building of any sort, it was send lot full of trucks. I can't imagine having to pick up a truck in the rain or snow. There were a few hiccups as the truck we received was registered to somebody else but the attendant cleared it all up quickly and seamlessly. I'm visually impaired and when I and they were great helping me out as navigating the system is a little difficult.
Georgios P
East York Trucks And Moving Supplies
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Toronto, ON M4G2G8
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- 4.0 Average Customer Rating
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How U-Haul Reviews WorkThe back cargo had dont sand/dirt that was left behind. Other then it was good for what I need
Talha QVery professional and great customer service !
Tony RWhen I arrived to pick up the truck, I had originally been assigned a different vehicle. However, the employee at the location told me that the assigned truck was going to Alberta and provided me with another truck instead. Before leaving the location, I noticed that the brake pedal felt unusually soft. I specifically raised this concern with the employee and asked whether the brakes were okay. I was told that “it’s okay for a truck like this.” Based on that reassurance, I proceeded with the rental. I loaded the truck approximately 500 metres from the pickup location. When I subsequently drove the truck toward my storage facility in Brampton, I had to use the highway. At that point, I experienced significant concerns with the vehicle: The truck was vibrating noticeably, particularly while driving at highway speeds. Braking felt difficult and concerning, especially given that I had already raised the issue of the soft brake pedal before leaving. The overall driving experience made both myself and my passenger feel unsafe and anxious for the entire trip. I did not feel that the vehicle was operating in a condition that should have been considered safe for highway use. Additionally, I noticed an illuminated brake-related warning light on the dashboard during the trip. Given that I had already reported that the brake pedal felt unusually soft before leaving the pickup location, seeing a brake-related warning indicator further increased my concern about the safety and condition of the vehicle. I have photographs of the dashboard showing the warning light, which I can provide if required. Already lodged a complaint but no reply after initial dispute number.
MUHAMMAD MGreat place. Very good customer service
SIVANESAN K