Picking up the truck was fine, however I have a huge discrepancy with the amount I was charged. Upon pick up the gas was at 1/2 tank and the picture I took upon return clearly shows the fuel is just over 1/4 tank and I was charged a $30 refueling fee which the policy online states is charged when the vehicle is brought back with less than 1/4 tank. We drove 26km and were charged $59.90 for feul. This is insane for a 3 hour rental driven 26km. If you don't check your receipt they will scam you! I called in to begin a complaint and I am supposed to hear back in 72 hours. This is not good business at all. Why bother advertising $19.95 on the side of the truck!? I expect to be charged reasonable prices and fees, not to be taken advantage of.
Kevin B
241 Pizza
(U-Haul Neighborhood Dealer)
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How U-Haul Reviews WorkWorst experience I have ever had. Do not plan on using UHaul again. I paid a 599 dollar deposit for movers and due to a 2+ hour delay getting my UHAUL and the extremely rude staff at 247 I missed my moving time slot, and was unable to get to my storage unit before it closed.
Nathan TGood and quick service
Daniel NThe final cost ended up being above budget. All I needed to move was a few couches
Josif KOur U-Haul was not only not ready for 1 hour, but all my information was wrong claiming someone else was attached to my reservation #. Once we were given a truck, there was no dolly available. To matters worse the engine wouldn’t start, leaving me to wait 90 minutes for roadside assistance. After the truck was fixed a random women argued with me saying I needed to return the vehicle in 30 minutes and refused to adjust the timing. I was charged an extra 20$ even though this was on U-Haul and had to waste another 2 days to get a reimbursement of some kind. Do better.
E-Mittins R