The location doesn't have employees working to facilitate the pickup or drop-off. I purposely did not pick this location and the night before, this is exactly where it had me pickup my rental. The reservation did not ha e a trailer # on it so I picked one up hoping it was the right one.
Melanie V
The North Boro Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Trois Rivieres, QC G8T0A2
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Very good service
Olyvier FMy pickup time was scheduled for 5:00 PM and had been confirmed the day before my rental with a U-Haul representative. I was actually the one who called to confirm because no one had contacted me. I was assured that my 20-foot truck, along with moving blankets and a dolly, would be available at the designated location on Chemin Massé. During that same call, the U-Haul representative even sent me a video explaining how to complete the self-service pickup using the U-Haul app. Based on this conversation and the video, I had every reason to believe that I would be able to pick up the truck myself at 5:00 PM as scheduled. When I arrived at the location, the U-Haul app instructed me to contact customer service. That is when I was informed that the dealer where the truck was located did not offer self-service pickup through the app and that I would have needed to pick up the truck before 2:00 PM. This was never communicated to me. In fact, it directly contradicted what I had been told the day before when my 5:00 PM pickup was confirmed and I was sent instructions for self-service pickup. The convenience store employee and I tried to reach the person responsible for the U-Haul rentals so that I could leave with the truck, but they could not be reached. The U-Haul representative then offered an alternative: a 15-foot truck instead of the 20-foot truck I had reserved, without the moving blankets or dolly. We accepted because, at that point, I really had no other choice. This made my move much more difficult. With the smaller truck, I did not have enough space to fit all of my belongings. Some of my belongings were also damaged because I did not have the moving blankets I had reserved, and not having the dolly made moving everything significantly more difficult. Overall, this was a very disappointing and frustrating experience, especially since I had taken the initiative to call U-Haul the day before specifically to confirm that everything was ready for my 5:00 PM pickup. Not only was the pickup confirmed, but I was also sent a video explaining the self-service process for a location that, as I later discovered, did not even offer that service.
Eric LLa seule chose que je trouve moyen c'est d'appeler un numéro pour que quelqu'un nous serve. Et on n'a du attendre cette personne 5 a 10 min.
Michel CRented me an uncleaned truck, with a burnt headlight, leaking roof, a broken appliamce dolly. Past renters left drugs in the cabin and it was never cleaned out. Could have been arrested for that
Francis S