Had to pay fee for a cleaning even though a i cleaned it after using the van.
Benjamin V
The North Boro Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Trois Rivieres, QC G8T0A2
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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truck was making weird noises, stuff i sheets and other items I ordered where not in the truck. The location team didn’t want to reimburse me, I had to call the 1-800 line, at this point an excellent service was provided
David RThe location doesn't have employees working to facilitate the pickup or drop-off. I purposely did not pick this location and the night before, this is exactly where it had me pickup my rental. The reservation did not ha e a trailer # on it so I picked one up hoping it was the right one.
Melanie VVery good service
Olyvier FMy pickup time was scheduled for 5:00 PM and had been confirmed the day before my rental with a U-Haul representative. I was actually the one who called to confirm because no one had contacted me. I was assured that my 20-foot truck, along with moving blankets and a dolly, would be available at the designated location on Chemin Massé. During that same call, the U-Haul representative even sent me a video explaining how to complete the self-service pickup using the U-Haul app. Based on this conversation and the video, I had every reason to believe that I would be able to pick up the truck myself at 5:00 PM as scheduled. When I arrived at the location, the U-Haul app instructed me to contact customer service. That is when I was informed that the dealer where the truck was located did not offer self-service pickup through the app and that I would have needed to pick up the truck before 2:00 PM. This was never communicated to me. In fact, it directly contradicted what I had been told the day before when my 5:00 PM pickup was confirmed and I was sent instructions for self-service pickup. The convenience store employee and I tried to reach the person responsible for the U-Haul rentals so that I could leave with the truck, but they could not be reached. The U-Haul representative then offered an alternative: a 15-foot truck instead of the 20-foot truck I had reserved, without the moving blankets or dolly. We accepted because, at that point, I really had no other choice. This made my move much more difficult. With the smaller truck, I did not have enough space to fit all of my belongings. Some of my belongings were also damaged because I did not have the moving blankets I had reserved, and not having the dolly made moving everything significantly more difficult. Overall, this was a very disappointing and frustrating experience, especially since I had taken the initiative to call U-Haul the day before specifically to confirm that everything was ready for my 5:00 PM pickup. Not only was the pickup confirmed, but I was also sent a video explaining the self-service process for a location that, as I later discovered, did not even offer that service.
Eric L