I was VERY displeased with the customer service. Initially, Jake at 5th St., near Sonic, was very helpful. Then I was told I needed to pick up the truck at 100 East location, farther away. Then, I was told I could get $75 if I picked up the truck in Pacific - WTH. So, against that advice, I picked up my truck Sat 7/25AM at 100 East. Shawn was not a pleasant person to deal with considering I was a 70 yr. old lady dealing with the stress of moving.... No common courtesies of "Hi, how are you"..., no walking me out to the right truck, no reviewing items, no helping adjust the manual side mirrors, the requested disposable mattress bag was not included, and no "thank you and good luck with your move". I was VERY unhappy with this experience and will definitely use another service next time. Sandy
SANDRA L
Accessories Unlimited LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Washington, MO 63090
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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Easy drop-off. On-site personnel handled everything. Very helpful people!
DOUGLAS HN/A. Convenient and Efficient.
cynthia sThey were very helpful and pleasant to work with.
DAVID AWe had a great experience here! The team provided excellent service for our U-Haul rental and made the whole process easy.
SHAWN C