The initial link to record the milage didn't work , the mileage recorded was wrong and I was charged 2 rental periods instead of one .
Peter S
Esso Whitby
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Whitby, ON L1N2N6
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EFREN MOn my arrival to pick up the cargo van, the U-Haul owner's laptop for reservation of the truck was not working. The business owner charged me more for the 4 hour rental than was advertised on the U-Haul website. Even though I brought back the cargo van before the 4 hour period.
Clifford LNever have I rented a dirtier vehicle. The inside of the van was beyond dirty. When I complained the answer was, if you do not want the vehicle leave it. When I picked the vehicle up, I was told what the charge were going to be. When I returned the vehicle I was charged $ 100 more than the agreed price. Only after a massive argument and some really rude behavior from the attendant the charges were still higher than agreed but not by $100. The conversation about the charges between the attendants was held in some East-Indian squabble which I found extremely rude since I was standing right in front of the counter. When I asked him to speak English he became very defensive und argumentative. At the end of it all, no thank you for your business, no good evening, just: that's it !!! There are many Uhaul franchises in the area but this location is by far the very worst !! Would give 0 stars if I could.
Wolfgang DI initially tried to complete the transaction self serve. It was extremely difficult and confusing. I sat on hold for 25 minutes and did not reach anyone. I would never ever attempt to rent a truck without going into the location and doing it manually. Your online application and support is poor.
andrea d