The lady who manages this facility and American storage is extremely rude and disrespectful. I called to ask about when I would be needing to pick up my keys and she told me I called the wrong facility. I tried to explain that I had rented my truck from another facility already and had reserved a storage at her facility and was looking at the reservation but she kept cutting me off to tell me I called the wrong place. I told her if she would just give me a moment to finish speaking I was looking at my reservation and had gotten the number from the reservation confirmation email and she called me rude and told me she would not rent to me and cancelled my reservation. I almost had nowhere to take my things because she wanted to be rude and hateful.
Delilah R | ReservationThird & Travis Self Storage
221 S. Travis, Amarillo, TX 79106Customer Reviews
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- 4.5 Average Customer Rating
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The lady who manages this facility and American storage is extremely rude and disrespectful. I called to ask about when I would be needing to pick up my keys and she told me I called the wrong facility. I tried to explain that I had rented my truck from another facility already and had reserved a storage at her facility and was looking at the reservation but she kept cutting me off to tell me I called the wrong place. I told her if she would just give me a moment to finish speaking I was looking at my reservation and had gotten the number from the reservation confirmation email and she called me rude and told me she would not rent to me and cancelled my reservation. I almost had nowhere to take my things because she wanted to be rude and hateful.
Delilah R | ReservationThank you for a great place to store our things! Sara was always so helpful and kind!! We appreciate you!!
Billie J | Overall ExperienceThings went very smoothly. I had an issue with an old roommate, but the kind woman in charge was very understanding and helpful about the situation! :)
Veronica Y | Overall ExperienceIt was a great experience. Have not seen such great customer service in a long time. Sara, you rock!
Rose J | Overall ExperienceThe lock has been changed
Candice D | ReservationGood convenient location, looks like good security with the fencing around the property as well. Overall satisfied.
Privacy R | First ImpressionsI cancelled the storage. Didn`t get to use it.
Privacy R | First Impressions