Need more electric outlets at facility
Greg W | Overall ExperienceSelf Storage Units in Atlantic Beach, FL, 32233
U-Haul Moving & Storage of Mayport
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Storage Customer Reviews
- 4.0 Average Customer Rating
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My check-in experience was good. It would’ve been nice to get a prorated amount since I purchased the unit with only two weeks left in the month. Still had to pay full price. 🤷♂️
David D | First ImpressionsAfter new doors were installed I had a red gym bag stolen.
FELIX M | Overall ExperienceI don't know her last name, but her first name is Donna, and she is an exceptional associate, extremely helpful, very people oriented. She Has what I call a common sense approach to any situation that she encounters. When I experienced an issue, she kept me calm and reassured me that we could resolve the issue and we did. Oh I mean, there's no extra money. This is one of those things
Lonzo B | Overall ExperienceThey need to deal with their rat problem. They damaged alot of my belongings
Chela A | Overall ExperienceThank you so much for everything. Peace and Blessings
Bertricia N | Overall ExperienceMy overall experience renting from U-Haul is a positive one. I was already a previous a rental customer. I like renting here because it is a clean and safe facility. The staff is friendly. I highly recommend renting from U-Haul. They have very competitive rates.
Earl S | Online Move InThe general manger is so rude and disrespectful and does not care about his employees or his customers he will look you in the face and tell you he does not care he make his staff handle general manger responsibilities
Daisy D | Overall ExperienceVery helpful and understanding staff
JOAN W | Overall ExperienceReally great location!!
damaso d | First ImpressionsThere was an issue with the billing of my unit after I moved out but Demaso and Kayla quickly resolved that issue. What great people to have working for your company.
Craig P | Overall ExperienceThey had everything I needed and were coutious
Christopher L | Overall ExperienceWhen I arrived at the U-Haul facility where I needed to drop my truck off. It was very unclear where I needed to go with my truck so it took me several tries to turn around and figure out where I needed to go. I finally had to park the truck down the road and walk over and try to figure it out. I couldn’t see where the office was. It was hard to find anybody to help me. I was finally able to find the girl that runs the office but she was busy with another project, so I wasn’t sure what to do for quite a while and then I couldn’t find her so I had to walk Around the facility, trying to find out where the office was and I finally found her in the office and she was very helpful once I got in the office. It just was very difficult trying to figure out what to do.
Georgia O | First ImpressionsKayla was very helpful! Initially when I wanted to rent the space, I asked for a 10 x 10 and it was available but when I came in with my belongings it was no longer available. I had a free months rent and I was given 2 5 by 10 for free. I called the corporate office to see if I could pay the same amount for the 2 5 x 10 spaces as I would for 1 10 x 10. The rep said to call the on-site manager and that they would be able to help me. I called the manage Demasa but never got a call back. I went in and Kayla allowed me to pay the 10 x10 rate while I was waiting for a response from the manager which never came. She left him a handful of messages both in text form and in a notebook. I was finally able to go in on a day he was there. I explained my situation and he did not make me pay extra for the month. However he said he never got the message and threw his employee under the bus. That was not okay. I moved my stuff to another facility.
KELLY C | Overall ExperienceThere was a hole in the back of the unit. Because of this, I had to throw out my couch of less than 3 years because of mold.
christy s | Overall ExperienceOnly issue i had was mice droppings. People running the units were very helpful.
RAY L | Overall Experience