Unable to move in. No one on phones knows which complex or building unit located in. Unit Number given too me does not match at any of three locations I will have to call on Monday no local person works weekend.
Justin M | ReservationCustomer Reviews
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- 4.5 Average Customer Rating
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Unable to move in. No one on phones knows which complex or building unit located in. Unit Number given too me does not match at any of three locations I will have to call on Monday no local person works weekend.
Justin M | ReservationOn May 23, 2024 I initiated a Storage contract in the amount of $95 per month. On June 25, 2024, $95 was withdrawn from my account to cover storage fees for July. I vacated the storage unit on June 30, 2924. When I called to inquire about a refund for the month of July, I was informed that because I did not vacate the storage unit on the 23rd day of the month(the date I initiated the contract) I would not be getting a refund, that company policy does not allow prorating charges. I was never made aware that I needed to vacate the unit on the same day that I initiated the contract in order not to be charged for the following month. I am willing to pay for the seven days of Storage, however, charging $95 for seven days of storage is completely unreasonable. I would strongly suggest that customer service representatives inform prospective customers of the company policy regarding prorating charges as well as making them aware that when they plan to vacate their storage unit to make sure they vacate it the same day they initiate the contract.
Patricia P | Overall ExperienceThe people at rockin r are good people to work with very friendly and professional thank you
Joseph M | Overall ExperienceThis is my go to place for storage units and trailer rentals. Thank you for years of good service and friendly personnel.
Lisa J | Overall ExperienceIf you’re looking for a storage unit in Canyon, TX, this is definitely the place! Great staff, Great location! So easy to move in and also easy to move out! If we ever need another storage unit in Canyon, this will definitely be our 1st choice!!
Kristi N | Overall ExperienceIt was a great experience.
Kirk H | Overall ExperiencePerfect way to store my stuff over the summer.
Jacob S | Overall ExperienceBest customer experience ever. Extremely friendly staff. Awesome people.
Ruben M | Overall ExperienceGreat place great people. I know if I need a storage unit they will be the ones I will go to. I was very satisfied with the size and price. The locations are very convenient as well
JUAN C | Overall ExperienceWe're new to the area, when we arrived it was late, around 10:00 pm. We could not find the storage place on 7th and 4th street. we called customer service and after some confusion, the owner personally showed up and lead us there. The place was well lit and very clean and the owner was very polite and courteous. We really appreciated the extra mile he took. I would differently recommend Rockin R storage to any one needing storage space Canyon city Texas
George K | Overall ExperienceGreat Service & friendly helpful staff
DAN P | Overall ExperienceThe staff is always nice and helpful. We will be renting from y’all again. Thanks!
Patti G | Overall ExperienceI’ve had different storage units with Rockin R Storage since approximately 2006. Some have been outside but since 2013 have had climate controlled units mostly. At times have had as many as 5 units. The staff is always competent and knowledgeable. Also buy my U-Haul boxes there. Have recommended to friends who have rented there! Hooray!
JOANNA G | Overall ExperiencePerfectly fit our need & recommendations for Rockin R Self Storage Canyon Texas
Charlie B | Overall ExperienceGreat place. I’ve had multiple times that I’ve needed a short term storage unit and RR has always been my first choice.
Lauren O | Overall Experience