My experience was very disheartening. I had a 48hr quote saved online to secure my storage rental with Top Shelf Storage for 8/14, however, it didn't allow an option to pay online. And I was quoted with intent to pay in person. The morning of the reservation date, I went to the facility to confirm and pay for the storage, only to be left sitting at the access gate for over 40 mins trying to get in to talk with someone. I called the facility several times and left a voice message. After no response, I chatted with a live rep who found out that the facility was closed. I explained to them that there was no public information that stated that. I then called the 800 Uhaul #. I spoke with another rep who verified that the facility was indeed closed (with no further details). She was kind enough to attempt to find me another storage facility closer that had the size unit that I needed. Fortunately, she found one, but I was going to end up paying MORE and it was further away from my home. I was very upset, but relieved at the same time. I accepted the reservation, but was discontented as this put me behind and became much more costly in the end.
Latonya J. | ReservationCustomer Reviews
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U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
Storage Customer Reviews
- 4.5 Average Customer Rating
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My experience was very disheartening. I had a 48hr quote saved online to secure my storage rental with Top Shelf Storage for 8/14, however, it didn't allow an option to pay online. And I was quoted with intent to pay in person. The morning of the reservation date, I went to the facility to confirm and pay for the storage, only to be left sitting at the access gate for over 40 mins trying to get in to talk with someone. I called the facility several times and left a voice message. After no response, I chatted with a live rep who found out that the facility was closed. I explained to them that there was no public information that stated that. I then called the 800 Uhaul #. I spoke with another rep who verified that the facility was indeed closed (with no further details). She was kind enough to attempt to find me another storage facility closer that had the size unit that I needed. Fortunately, she found one, but I was going to end up paying MORE and it was further away from my home. I was very upset, but relieved at the same time. I accepted the reservation, but was discontented as this put me behind and became much more costly in the end.
Latonya J. | ReservationVery convenient hours of operation and clean
perry c. | Overall ExperienceManagement did not return calls nor answer consistently during office hours. A lock was placed on my unit for not payment incorrectly and then they tried to cover it up as if it wasn’t an error on managements side . They tried to edit payment dates to make it appear as it was not their error in placing the lock . They tried to charge me after I moved out when I was not to be charged due to the error in placing a lock incorrectly on my unit causing me not to be able to empty my unit before the next billing cycle . Staff is unprofessional and unhelpful as well as poor communication with customers
Lindsay D. | Overall ExperienceOne of the best experiences I have ever had with a storage facility. The property was very clean, well lit, and felt super secure. Payments were very easy with auto-draft and move out was very simple. Highly Recommend
Logan S. | Overall ExperienceEasy access site with space to move around.
Rod L. | Overall ExperienceProcess was smooth and seemless
Shawn A. | Overall ExperienceStaff are helpful and friendly. Storage units and property grounds are very clean and safe. Highly recommend Top Shelf Storage.
Dolores Y. | Overall ExperienceVery clean and well maintained.
David H. | Overall ExperienceCrystal was always pleasant to deal with.
Maria C. | Overall ExperienceReasonably priced, clean, and secure.
Robert D. | Overall Experience