Top Shelf Storage

Rating:

5.0

My experience was very disheartening. I had a 48hr quote saved online to secure my storage rental with Top Shelf Storage for 8/14, however, it didn't allow an option to pay online. And I was quoted with intent to pay in person. The morning of the reservation date, I went to the facility to confirm and pay for the storage, only to be left sitting at the access gate for over 40 mins trying to get in to talk with someone. I called the facility several times and left a voice message. After no response, I chatted with a live rep who found out that the facility was closed. I explained to them that there was no public information that stated that. I then called the 800 Uhaul #. I spoke with another rep who verified that the facility was indeed closed (with no further details). She was kind enough to attempt to find me another storage facility closer that had the size unit that I needed. Fortunately, she found one, but I was going to end up paying MORE and it was further away from my home. I was very upset, but relieved at the same time. I accepted the reservation, but was discontented as this put me behind and became much more costly in the end.