The staff was very helpful, their internet went down and worked with me. I got to the unit and got it open and there was stuff in it, I called, they not only gave me a new unit, but drove down with a new keycard and checked to make sure I had no problems. They went above and beyond their duties.
BRIAN S | Overall ExperienceSelf Storage Units in Huntington, WV, 25701
U-Haul Storage of West End
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Please call or visit us to inquire about additional inventory at the location or try one of the other nearby locations below.
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U-Haul Storage of Midway
202 4th Ave, Huntington, WV 25701 View Available Units0.5 miles from this location -
U-Haul Storage of Huntington
625 & 639 8th Ave, Huntington, WV 25701 View Available Units1.1 miles from this location -
The Battery Terminal
3836 Winchester Ave, Ashland, KY 41101 View Available Units
(U-Haul Neighborhood Dealer)8.5 miles from this location -
Ona Storage
3912 Us Rt. 60, Ona, WV 25545 View Available Units12.0 miles from this location
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Storage Customer Reviews
- 5.0 Average Customer Rating
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Thanks for the good work
Tirrell J | Overall ExperienceFast and professional.
Holly W | First ImpressionsThe staff, especially travis the manager was very helpful, understanding, and very kind... I would definitely recommend U-Haul to anyone... thank you for kindness...
salnea p | Overall ExperienceI was moving from out of state. I reserved space through app. App took me to the location. There is no one there and the number given goes to a full voice mail box. I texted the number requesting help. I called U-Haul corporate . There was an issue with reservation so they updated the order said I was all set and we ended conversation. I received email with no unit number. I call back to corporate and wait 2 hours to talk to customer service. When finally I speak with someone they tell me to go to the other location. I go to the other location they were helpful and assign me my unit. I tell them all units have locks. They disagreed. I drive back to storage unit and wouldn’t you know it lock. I was informed that there is an attendant that is supposed to check on building. Nope. I drive back to U-Haul and tell them about lock. They then say the person will meet me. I drive back to storage and I wait for her to arrive so I can move into the storage. 8am-11am I waisted trying to move my stuff into a storage unit. Blame is more on corporate U-Haul than local staff. Thank you
Greg W | First Impressions