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Daniel N | Online Move InSelf Storage Units in Dayton, OH, 45431
U-Haul Storage of Riverside
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Everything was great! This was my first time to rent a storage facility. The staff were very helpful in explaining everything. The facility was clean and conveniently located. No problems at all. If I ever need a storage facility again, I will definitely come to U-Haul!
JAMES K | Overall ExperienceI had to throw away more than half of what was stored in 046. There was no food at all in unit, as I know better to never store food. There was mouse feces,urine and 7 dead mice in untit. Uhaul put mouse poison in my unit and professional exterminators need to fix this disgusting problem!In unit 001 everything that was on right side of unit was wet and had to be thrown away. Pictures of my kids and grand kids and 5 boxes of decorative pictures that went on my walls. I would NEVER recommend this building for storage. There is also no employees in office. If there is a problem at gate you have to drive a loaded vehicle to Linden ave. Approx. 5 miles from burkhardt st units. I would not recommend to anyone to use these facilities. The only good thing is the employees in the Linden ave. Facility. To say I was extremely angry at the conditions of my items is beyond. Unit 026 had rodent feces but not as bad as unit 046.Yes I paid almost 700.00 a month for 3 units and almost half of my stuff went in the trash. Disgusting!!
Leta b | Overall ExperienceThe hours are horrible. It should be 24 hours to access your belongings besides that everything is excellent.
Breanna B | Overall ExperienceTried to reach out for late access as I was running behind w my last load n could have used more time, but call center reached out to manager n no call back.. but it was also Saturday n could have been doing something w family .. still rate so far my experience was veryyy good outside of the above mentioned..
Cheryl S | Online Move InRates are too high for a medium size unit.
james b | Overall ExperienceThe staff was friendly and helpful. Everything was first rate.
Janet M | Overall ExperienceLots of mouse droppings, that is why I moved out.
Kim L | Overall ExperiencePoor communication. No one answers the phone, then it transfers to a call center, they can't help you. They try to call the local branch and it routes back to the call center. They send an email asking them to call you, no one ever calls. The only way to get any response it to drive to the location, wait in line, and ask in person.
Sherma S | Overall ExperienceIt would be nice if information was shared that mice and rats will get into our belongings to protect them we didn’t know this. We could have put mice kill bait in there or U haul could make investments to protect. We did appreciate the use of the storage bin
Latesa S | Overall ExperienceEverything was as expected.
Luz M | Overall ExperienceSeems like the price kept going up. Brayden who helped me with check out was fabulous I
Michelle S | Overall ExperienceUnit was secured but just arrived on the dark and there was no lighting for the unit Everything was clean.
Susan S | Overall ExperienceTy vary much
William K | Online Move In