When I was called on the phone in January from U-Haul stating that I had left my Storage unit unlocked, I had already found out the day before that 3/4 of the items in my unit was missing, I talked to the Manager, he stated that he would need a police report and the Manager stated that it he had no knowledge of how my items were removed from my unit. It was a very disgusting and hurtful moment to find that, such a supposed secure storage facility had been entered and 80% of my items had been removed and the Manager stated that the facility had no knowledge of when it happened or how it could have happened. I have as of yet to file a Police report because the Manager only wanted to talk about the day I supposely left my unit unlocked. I had $15000.00 dollars of insurance on my Unit and I intend to see if the Manager even intends to attempt to reimburse me for my loss. You pay $250.00 dollars a month and also extra to ensure my belongs at one of the most secure facilities in the city and 80% of the items in the largest Storage Units they have and practically all was masteriously removed and again the Manage states he has no knowledge of how it could have happened !! My Name is Gary Kennedy my Landline number is 915-275-4022 and my cell number is 915-208-5785 E-mail is kenndysr@yahoo.com. If U-Haul is willing to stand by it's reputation please contact me to atleast try to resolve this issue Please !!
Gary K | Overall ExperienceSelf Storage Units in El Paso, TX, 79928
U-Haul Moving & Storage at Joe Battle & I-10
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Indoor Storage
-
Small
5' x 5' x 10'Miscellaneous Storage
Size Guide- Rate:
-
$74.95
Per Month
- Interior
- 1st Floor
- Street Level
- No Climate
- Rate:
- $74.95 Per Month
-
Small
5' x 5' x 10'Miscellaneous Storage
Size Guide- Rate:
-
$74.95
Per Month
- Interior
- 3rd Floor
- Street Level
- Elevator
- Climate
- Rate:
- $74.95 Per Month
-
Small
5' x 5' x 10'Miscellaneous Storage
Size Guide- Rate:
-
$74.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Elevator
- Climate
- Rate:
- $74.95 Per Month
-
Small
5' x 10' x 10'1-2 Bedroom Home
Size Guide- Rate:
-
$99.95
Per Month
- Interior
- 3rd Floor
- Street Level
- Elevator
- Climate
- Rate:
- $99.95 Per Month
-
Small
5' x 10' x 10'1-2 Bedroom Home
Size Guide- Rate:
-
$104.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Elevator
- Climate
- Rate:
- $104.95 Per Month
-
Small
10' x 5' x 10'1-2 Bedroom Home
Size Guide- Rate:
-
$104.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Elevator
- Climate
- Rate:
- $104.95 Per Month
-
Small
5' x 10' x 10'1-2 Bedroom Home
Size Guide- Rate:
-
$109.95
Per Month
- Interior
- 1st Floor
- Street Level
- No Climate
- Rate:
- $109.95 Per Month
-
Medium
5' x 15' x 10'1-2 Bedroom Home
Size Guide- Rate:
-
$134.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Elevator
- Climate
- Rate:
- $134.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
Medium
10' x 10' x 10'2-3 Bedroom Home
Size Guide- Rate:
-
$154.95
Per Month
- Interior
- 1st Floor
- Street Level
- No Climate
- Rate:
- $154.95 Per Month
2 Units Left!
Rent Now to Secure Your Room! -
Medium
10' x 10' x 10'2-3 Bedroom Home
Size Guide- Rate:
-
$169.95
Per Month
- Interior
- 3rd Floor
- Street Level
- Elevator
- Climate
- Rate:
- $169.95 Per Month
-
Medium
10' x 10' x 10'2-3 Bedroom Home
Size Guide- Rate:
-
$169.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Elevator
- Climate
- Rate:
- $169.95 Per Month
-
Medium
10' x 15' x 10'2-3 Bedroom Home
Size Guide- Rate:
-
$234.95
Per Month
- Interior
- 3rd Floor
- Street Level
- Elevator
- Climate
- Rate:
- $234.95 Per Month
-
Medium
10' x 15' x 10'2-3 Bedroom Home
Size Guide- Rate:
-
$234.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Elevator
- Climate
- Rate:
- $234.95 Per Month
2 Units Left!
Rent Now to Secure Your Room!
-
Large
10' x 20' x 10'4 Bedroom Home or larger
Size Guide- Rate:
-
$269.95
Per Month
- Interior
- 3rd Floor
- Street Level
- Elevator
- Climate
- Rate:
- $269.95 Per Month
2 Units Left!
Rent Now to Secure Your Room!
Drive Up Storage
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Medium
10' x 10' x 10'2-3 Bedroom Home
Size Guide- Rate:
-
$164.95
Per Month
- Drive Up
- 1st Floor
- Outside Level
- No Climate
- Rate:
- $164.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
Medium
10' x 15' x 10'2-3 Bedroom Home
Size Guide- Rate:
-
$229.95
Per Month
- Drive Up
- 1st Floor
- Outside Level
- No Climate
- Rate:
- $229.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room!
Vehicle Storage (RV, Boat, Car & More)
Sustainable Drive Up Storage
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Large
7.3' x 23.5' x 6.8'2-3 Bedroom Home
- Rate:
-
$229.95
Per Month
- Vanbody
- 1st Floor
- Outside Level
- No Climate
- Rate:
- $229.95 Per Month
1 Unit Left!
What Is Online Move-In / Rent Now?
Storage Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
We stored our RV trailer here for many years. It is a very nice, quiet, and secure place. We would've liked to keep storing our trailer here, but every year they kept raising the rental rate once or twice a year. We finally had to say enough is enough and left this place. If you don't mind paying a lot for a rental space, then this is a good place for you. If not, then you need to look somewhere else because the rates are already high and they just keep going up!
Richard P | Overall ExperienceI’m very happy
ANTONIO G | Overall ExperienceOverpriced
Charles B | Overall ExperienceStaff were always helpful and friendly. Facility was clean and safe. Great overall.
Andrea M | Overall ExperienceI put a yes for the staff being friendly and helpful. For the most part, they were. There was a young man who I think was in training who definitely needs more training. First, he sent us to the wrong area to look for the truck. When we couldn’t find the truck, he then got into the golf cart to go look for it, found it, then we had to walk to it. As an elderly person, he could have driven the truck to the the front of the building. That would have been excellent customer service. Then when I requested a refund since I had just made the payment for the following month, he automatically said it couldn’t be done. If he didn’t know, he should have asked a manager. When I requested to speak to someone else, the issue was resolved with courtesy and no problem. Maybe the young man needs to know that requesting assistance when you’re learning is a strength, especially when dealing with customers. I have never experienced any problems or issues when using your facility other than this last time. I am very grateful for the service that you provide. Thank you!
Sylvia A | Overall ExperienceGoog thanks
ALBERTICO R | Overall ExperienceWill not recommend any businesses that support ICE.
Jesse G | Overall ExperienceThe manager treated me like if I was a criminal when i was just trying to pay to remove my belongings from the storage unit. Asked to rent a truck and was told no because I am in bad standing with the facility. At the time of getting there to remove my belongings the manager approached me trying to charge me once again. I would suggest in servicing staff on customer service and be nice to people you don’t know what people are going through and why they stopped paying and to come to a place like this and getting treated like a criminal makes things worse.
Cecilia M | Overall Experience