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DURASIA A | Overall ExperienceSelf Storage Units in Elyria, OH, 44035
U-Haul Storage of Elyria
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- 4.0 Average Customer Rating
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How U-Haul Reviews WorkA very satisfied customer. Will definitely recommend. 👍🏼 GOD BLESS YOU 🕊 EACH OF YOU- UHAUL STAFF.. Thank you again..🫡
LEONILDA A | Overall ExperienceI rented this storage unit since 2023. My concern is not that my account became delinquent; I take responsibility for that. My concern is how U-Haul handled the resolution. I received a lien notice instructing me that I could pay by cash, money order, cashier’s check, or online to resolve the matter before auction. I followed those written instructions and paid $314.80 online. U-Haul accepted my payment and issued a receipt showing a $0 balance. Six days later, I was told the payment was being reversed, that online payment was not acceptable, and that I was required to pay in person and move out. None of that was explained in the lien notice before my payment was accepted. The reversal then left me waiting for $314.80 to be returned to my bank account before I could repay the same amount in person, delaying my ability to move my belongings. I also received conflicting information regarding an “abandonment” form and had to escalate the matter through customer service for clarification. Ultimately, management honored the original $314.80 amount and the matter was resolved, but this situation could have been avoided with clear and consistent communication. If U-Haul has a policy requiring customers to vacate after reaching a certain lien stage, that should be clearly disclosed before accepting payment—not explained after payment has already been accepted and reversed.
Cheria O | Overall ExperienceThis was a blessing for us! We needed a small storage space for a short time while we were downsizing from our house to an apartment. UHAUL was very close to us and convenient. The cost of the unit was very affordable. Inside the facility, we felt safe and secure. The facility was very clean, well-lit, and the size of our rental unit was perfect for our needs. We would absolutely use UHAUL again, if needed, and would absolutely recommend UHAUL for anyone else. THANK YOU!
andrew p | Overall ExperienceThe only interaction I had with the staff was a month after I moved in. I was away and they texted me that I had to change the lock on my shed. They changed it and told me I’d pick up a key to the new lock. They did not tell me is have to go to Cleveland to get the key. It was all inconvenient and could have been avoided by communication up front.
Amanda S | Overall ExperienceN/A
Yalonda M | Overall ExperienceGreat
JEFFREY H | Overall ExperienceExcellent 👍
Joshua H | First ImpressionsI purchased the unit but I didn’t move in
ALESIA M | Overall ExperienceWay to pricey
ANTHONY K | Overall ExperienceThere is a water leak at place near my storage unit
JEFFREY H | First ImpressionsThe staff was amazing I would recommend this place to anybody and everybody and I would hardly recommend the staff get a raise for all the hard work that they do
Noah B | Overall ExperienceSecurity was a concern but I was blown away with how secure it felt. 5******
Gary T | Online Move InThe process for entering the building having to enter your code in two different is not very clear.
Richard K | Online Move InI am absolutely frustrated beyond belief: I have reached out to customer service multiple times regarding my storage unit. Got to the location to start moving my things in and was told that my storage unit size I picked was not available at that location. I was late to work and I open the building. Causing my owner to miss out. I will never rent a storage unit ever again and if it wasn’t for me being in such a pinch I would have taken my business elsewhere.
Cheryl J | First ImpressionsI had a little trouble during the checkout process it wouldn't accept my card butcher trying multiple times and switched it worked. Also trying to enter was a bit confusing with the two different key pads it wasnt explained how to access efficiently so was confused. Once I contacted the number and spoke to the lady I got it right away. Finally I wish the garage doors worked it was a hassle unloading through the main entrance especially when my unit is near the garage doors and i had to leave my vehicles unattended but other than that it was pleasant
Xavier F | Online Move In