Secureloc Self Storage
775 Frederick St, Hagerstown, MD 21740(Next to Hub City Auto body, Across from Amvets.)
Customer Reviews
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Storage Customer Reviews
- 5.0 Average Customer Rating
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Excellent customer service!!!!! Will tell everybody about how well this facility takes care of there customers!!!
SHERI P | Overall ExperienceI can't thank Ozzie and her staff for being such kind and understanding souls. Highly recommend!
Shannon S | Overall ExperienceI loved the climate controlled units. And the price was right! My little friend( I never got her name) was always so helpful and a pleasure to work with.
SHARON B | Overall ExperienceI was very pleased with this facility. The staff was very helpful and friendly. I will definitely recommend them to others!
Denise K | Overall ExperienceExcellent facility. If you haven’t heard of it before now, I highly recommend it. As a Marine who moved around for 30 years and know good from a bad when it comes to this kind of stuff, this is an excellent place!
Michael B | Overall ExperienceFacility manager (name is michelle on all of the paperwork) answers the phone 24/7, outside office hours, and will do everything possible to make your rental smooth! She came in during the pouring rain because the garage door wouldn't close right. Friendly and tells you EVERYTHING you need to know so there are no questions or misunderstandings while you are there.
Zykia B | Overall ExperienceHands down this location is the bomb!! Because I'm about to blow it up I am absolutely ecstatic I went online to rent a U-Haul because I'll be moving come May 1st during check out I was asked if I needed I storage unit and I did some looking into it before I made the decision and you would have to be an idiot not to take it just because the first month is free then the next 2 months after that are $24.99 a month there is a catch You have to rent the storage unit for at least 6 months that was a no-brainer I literally secured the reservation and the young lady that answers the phone every time I call Is very polite excellent customer service skills beyond satisfaction And I'll tell you why I did choose the option to reserve a storage unit mind you the first month it's free so at checkout I noticed it stated that I was to have payment for the first month of the storage unit at the time of moving which was incorrect and so I didn't realize all this but until after I secured the reservations no problem called in she took care of everything for me said it all up on moving day she kindly gave me the instructions and information on the unit and believe you me when I got there I was just like what this thing is huge for what I'm paying per month and I'm not even going to be paying that until the 4th month in so I'm just here to say that if you're looking for great customer service satisfaction guaranteed You want to save a little money The units are one level they are temperature controlled Easy access and they're open from 6:00 a.m. to 10:00 p.m. this unit is going to be mine for at least a year if not more thank you very much You guys are great One satisfied customer 💯🙌🏻👏🏻👍🏻💵💰🎇🆓
HEATHER K | ReservationI had a great experience with this facility, the staff were very helpful and friendly, the site was super clean and well lighted and I felt very secure when visited my unit.
sam S | Overall ExperienceMichelle in the office went above and beyond the standard level of customer service for our needs. Thank You!
TS V | Overall ExperienceExcellent servicegreat
Jose E | Overall ExperienceYo no solicité este servicio y me han cobrado $20 dólares por algo que yo no solicité no necesito ni use en ningún momento por favor devuelvan me ese dinero. Gracias
Julio M | ReservationI rented a truck and a storage space and all of my experience with this facility was excellent. The staff is helpful and courteous
George P | Overall Experience