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Charles J | Overall ExperienceSelf Storage Units in Hammond, LA, 70403
U-Haul Moving & Storage of Hammond
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Storage Customer Reviews
- 4.0 Average Customer Rating
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I had to personally call customer service 3 times to close out my storage unit after going in and the white lady said she would get someone who came in later to do it. It was never done. They have roaches crawling on the counters where reserve units and the mice problem in the storage units.
Amanda M | Overall ExperienceWe first met with U-haul advisors at Secure. on Texas Av. (hwy-80) in Haughton, La. They were very informative and willing to help us in anyway. We picked-up our 20ft truck on Stockwell Rd in Haughton as well. The lady was professional and so wonderful. We enjoyed meeting her. She answered all of our questions. Since we did a partial move to Hammond/Ponchatoula, La. We will be doing another in a couple of months. Of course it will be with U-Haul at Stockwell Rd Very close to our present home.
Carroll H | First ImpressionsThe climate control units smelled of urine. I wasn't sure if I needed a small one or larger one when I booked. So they give you two 5's side to get the large one. I found out I only Needed one and the lady told me she couldn't take the other one back. I have to keep it or move out that one and she have to issue me a new one. That's crazy. I pray I dont Be here for long.
ALETHIA P | First ImpressionsMy unit was flooded due to there A/c pipe busting I wasn't notified so my stuff sat wet for 6 days then when I claimed all the stuff I lost they still expected me to pay a storage unit bill.. $2500 worth of my things ruined and they expect me to pay a monthly bill never ever will I rent from here again I'd give this place negative stars if I could.. they are so dis organized that when I took the lock off my I it and notified the front office staff I was vacating the unit they sent me an email a week later saying my lock that has been removed and sat in my glove box needed to be removed from the unit.. it took them a week to check that the lock was off
ALYSSA S | Overall ExperienceThe ceiling was cracked up and pieces of it was falling on my belongings and there were rats I had to leave things behind because of feces being everywhere and there was a dead rat in my unit when I went to get my belongings
Courtney l | Overall ExperienceI will use yall ever time
ANGELIQUE S | Overall ExperienceThe manager at this location is very rude and unprofessional. She makes up her own policies for this location.
sandra s | Overall ExperienceI didn’t like the fact that I had to go out the way to rent a truck then come back to this location to pick up my items in storage. Also was forced to buy a hand truck because there were only five available and taken.
Vanessa B | Overall ExperienceManager had nasty attitude storage had dead rat had to throw majority of the stuff away especially the mattress from dead rat juice
Jennifer B | Overall ExperienceStaff is awesome
Petr K | Overall ExperienceDifficult to get in contact with staff, do not respond
JESSICA T | Overall ExperienceThis is my second time renting from this facility and both times were pleasant with no problems thank you
Jeffrey C | First ImpressionsU-haul is a poor minded company! Very distasteful & unprofessional! Never again!!!
Raylin M | Overall ExperienceI left because you went up.
Frank D | Overall Experience