The most helpful staff I have ever dealt with, especially when there is immediate need. I'll always be grateful to Lorraine and Ipolani. Highly recommended.
Leialoha F | Overall ExperienceSelf Storage Units in Honolulu, HI, 96814
U-Haul Moving & Storage of Kakaako
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- 4.5 Average Customer Rating
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Great price, I personnally had a hard time kneeling on the floor, so I made a pad it was fine. I appreciate the convenient location, the hours to access, and use of the bathroom. Also, I checked out the 8th of July, I spoke with Missy Moss the day before I would make a payment, and I was in a hurry to get to an emergency shelter for a housing program, so she said she would take care of it. I didn't receive a call from U-Haul about any problems, and I got an email saying my next payment was late. I expect you understand, I will not pay 15$ for a late fee. Thank you for time and your business.
David H | Overall ExperienceStaff was amazing
Keegan B | First ImpressionsThe lighting within the unit needs to be better. I did find centipedes near my unit but had someone fumigate it for moths, rodents, cockaroaches etc.
SHELTON J | Overall ExperienceThere are a small hand full of reasons to why I left. 1. Dollar value based on other market units is subpar. 2. The parking situation is terrible (The company vehicles are usually parked in the loading bays leaving me to park and haul my stuff from around the corner.) 3. the second level flooring is TERRIBLE for pushing the carts. After the rent increase, it was an easy choice to move out and into the new building down the road for the same price... Plus I got a larger unit. It was a no brainer.
Sarah D | Overall ExperienceVery good location!!!
David H | First ImpressionsFeedback I would give would be that even though it’s “climate controlled” It’s a but hot in there especially when having to move large items. The Manager there is AWESOME ⭐️⭐️⭐️⭐️⭐️
AARON J | Overall ExperienceIpolani and her team are top notch, especially the young lady that works afternoons and evenings (can’t remember her name, she drives a lifted Tacoma).
Jacob M | Overall ExperienceUnit I reserved was not available when I arrived Locked out multiple times Improper communication and service via website
Stacy R | Overall ExperienceUhaul staff at this location are excellent! Polite, helpful, competent! They all deserve a raise, IMHO…
Irving M | Overall ExperienceEvery time I went to this location I was amazed with how kind the staff was! I work in marketing so I value good customer service. Can’t wait to use you guys again! Mahalo!
Kindsey H | Overall ExperienceEveryone was super nice and helped me immensely during some difficult times.
DANIEL P | Overall ExperienceKeep up the good work
LISA A | Overall ExperienceEveryone was so friendly and helpful! A great first experience using uhual and will 100% be using them in the future.
Kindsey H | First ImpressionsThe wonderful staff at UHaul on Kamakee Street in Honolulu are the reason I always use this UHaul storage in Hawaii.
Deborah S | Overall ExperienceIpo and her staff are excellent! Friendly, accommodating and willing to go the extra mile to find a way to exceed your expectations. 5 stars!
Jason K | First ImpressionsThe most helpful I have ever experienced. The bldg is clean and the units easy to get to.
Leialoha F | Overall Experience👍
David F | First ImpressionsStaff are super helpful and friendly.
Kevin M | First ImpressionsOverall, excellent experience. The only challenge was parking. It would have been convenient to have the U-haul fleet parked elsewhere instead of the garage.
Jung K | Overall ExperienceThank you so much to Ipolani and her amazing staff. They were so helpful and fun to be around as I had to navigate through different sizes of storage over this time with them! They are the best! I look forward to returning as a customer if I end up needed storage in the future. Aloha LF
Loke F | Overall Experience