Cynthia does a great job of keeping the facility clean. We enjoyed her upbeat nature and friendliness.
ROGER C | Overall ExperienceSelf Storage Units in Houston, TX, 77040
U-Haul Moving & Storage at 290 & Fairbanks
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Available Units (All Sizes are Approximate)
What Is Online Move-In / Rent Now?
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4622 Sherwood Lane, Houston, TX 77092 View Available Units5.2 miles from this location -
Half Price Storage
6140 North Sam Houston Pkwy West, Houston, TX 77066 View Available Units5.4 miles from this location
Storage Customer Reviews
- 4.5 Average Customer Rating
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Yesterday, my day started out badly. On Wednesday I went online to reserve a 10x10 storage unit at the West Rd location. It reflected they were available. When I arrived yesterday I was then informed that they didn't have any available. The manager Rhonda Holliday took over assisting me and her attitude was less than professional. The way she was talking to her employees was simply terrible. She then pretty much told me that it was no way i had a unit reserved even with my confirmation number. There was no way I could have reserved something she didn't have. Again, the way she ways talking with me was less than professional. I then told her that I don't know what was going on but I indeed had a unit reserved. My business was then routed to the 290 and Fairbanks location. When I arrived, Ms. Latoya acknowledged me immediately. I asked if I could take a seat while I waited. She granted my request as I waited. I was very grateful because I was in a lot of pain still recovering from a hip replacement. She then started to assist me. Her customer service was amazing. She went above and beyond to make sure all of my questions were answered and my check in was painless and welcoming. She didn't treat me as if I was a bother to her as Rhonda Holliday did at the West Rd location. Latoya really treated me as a welcomed guest instead of a customer or a number. I am so glad my business was shifted over to the 290 and Fairbanks location. Ms. Latoya and the Fairbanks Crew really have their customer service down like a well oiled machine. TWO THUMBS UP 👍🏾 👍🏾 FOR THE FAIRBANKS TEAM FOR A JOB WELL DONE!!! Thank You Ms. Latoya.
Keitha C | First ImpressionsGreat support from all of the staff! Thank you for keeping my valuables safe.
kim t | Overall ExperienceVery helpful and pleasant staff
Catherine B | Overall ExperienceGreat
clarence g | First ImpressionsMe and my family had a great experiance overall with storage unit.
lashundra w | Overall ExperienceI was a happy customer from start to finish. The staff were always helpful, friendly, easy to talk to, and got the job done for me. I would absolutely recommend this location to others.
roger j | Overall ExperienceThe storage unit was always clean. Staff was professional. I closed a unit because your company keeps going up.
olivia b | Overall ExperienceJeffrey, Malcom and the lady who the blond extensions were so professional, knowledgeable and kind
LaSherrie E | Online Move InStaff were friendly and helpful despite having to deal with broken facility doors.
ERIC A | First ImpressionsThank you to Mr Jeff and his staff for such great service this last yr and 7 mths
Tamika S | Overall ExperienceThe staff are super nice and very helpful and friendly
Claudia M | Overall ExperienceEverything flowed smoothly and efficiently. I was well pleased.
Catherine B | Online Move In