Online reservations for storage should include that if you choose not to pay when you reserve a unit especially after closing hrs you will have to pay in store. I had to extend my truck rental because although I reserved online and got confirmation for my storage I didn’t receive my access code or unit number until I made another reservation for the following day. When I spoke to someone on the phone they told me one thing and when I made the storage reservation thru the app I got my unit number and access code right away but the representative advised I had to sign paperwork in which I did not. I had to get charged extra for my truck because nowhere does it mention you have to use a credit card vs the payment method used to reserve the truck, has to be available.
Jessica D | Online Move InSelf Storage Units in Irondequoit, NY, 14621
U-Haul Moving & Storage of West Irondequoit
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Melody C | First ImpressionsI would recommend this Uhal to others. Everyone was knowledgeable and helpful.
LOUELLA R | Overall ExperienceThank you UhAul I love you all
Amanda T | Overall ExperienceThe price just was to high for such small storage.
jaqueline s | First ImpressionsEasy move in
Nancy C | First ImpressionsGreat service
Uki J | Overall ExperienceI was able to store for a year all I wanna say is Thank you 🙏🏽.
Rodney S | Overall ExperienceThere was a dead mouse in the unit when the individual showed me my unit, they scooped it into a dust pan and apologized. Overall the facility as a whole looks organized and maintained.
tashana f | First ImpressionsNice place and easy access
ALEX S | First ImpressionsCustomer service was great, very friendly and professional made sure that all of our needs were met.
Rickelmi R | First ImpressionsPrice is a bit expensive.
Ralph D | First ImpressionsIt was fine. Sort of a pin that the automatic sliding door facing Ridge Road was always locked and there was no way to hold it open or enter an access code at that door. Just inconvenient. The interior of the second floor stunk terribly every time I was there and now I can still smell that stink on my contents. Also, the second floor restroom was always locked and inaccessible. Not sure if you just didn’t want to clean it or if it was out of order. There was no sign.
Jon F | Overall ExperienceYour staff is the best
PEARL N | First Impressions