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Nancy B | Overall ExperienceSelf Storage Units in Irondequoit, NY, 14621
U-Haul Moving & Storage of West Irondequoit
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Staff was very helpful and addressed all of my concerns.
Sharon H | Overall ExperienceMy unit was full of mouse droppings, to a point where I had to throw many of my items away. This should be considered a health-code violation, and it is unacceptable for anyone to run a business like this. As you enter the building it smells like manure. We were careful not to bring any food into the unit, and yet still had a substantial amount of droppings all over our belongings. We will not be returning to UHAUL in the future.
Abigail B | Overall ExperienceOnline reservations for storage should include that if you choose not to pay when you reserve a unit especially after closing hrs you will have to pay in store. I had to extend my truck rental because although I reserved online and got confirmation for my storage I didn’t receive my access code or unit number until I made another reservation for the following day. When I spoke to someone on the phone they told me one thing and when I made the storage reservation thru the app I got my unit number and access code right away but the representative advised I had to sign paperwork in which I did not. I had to get charged extra for my truck because nowhere does it mention you have to use a credit card vs the payment method used to reserve the truck, has to be available.
Jessica D | Online Move InEver efficient
Melody C | First ImpressionsI would recommend this Uhal to others. Everyone was knowledgeable and helpful.
LOUELLA R | Overall ExperienceThank you UhAul I love you all
Amanda T | Overall ExperienceThe price just was to high for such small storage.
jaqueline s | First ImpressionsEasy move in
Nancy C | First ImpressionsGreat service
Uki J | Overall ExperienceI was able to store for a year all I wanna say is Thank you 🙏🏽.
Rodney S | Overall ExperienceThere was a dead mouse in the unit when the individual showed me my unit, they scooped it into a dust pan and apologized. Overall the facility as a whole looks organized and maintained.
tashana f | First ImpressionsNice place and easy access
ALEX S | First ImpressionsCustomer service was great, very friendly and professional made sure that all of our needs were met.
Rickelmi R | First ImpressionsPrice is a bit expensive.
Ralph D | First Impressions