All of the Above!!!
cherly s | Overall ExperienceSelf Storage Units in Jackson, TN, 38301
U-Haul Storage of Downtown Jackson
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Storage Customer Reviews
- 3.5 Average Customer Rating
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The customer service representative was very rude and explained her system shuts down 20 mins before closing time so she couldn’t continue to help me mid process. I was on the phone with customer service at the same time and they said they had never heard of that but the rep just didn’t want to work and had no desire to help
VEYONKA B | Overall ExperienceThe company was very accommodating and worked with us and the moving people who helped us was great
Tina M | First ImpressionsThe employee went above and beyond when there was an issue. Ms Janale was always very nice and helpful.
Shelia A | Overall ExperienceWorkers did not communicate with each other, so, no-one was able to know what was going on, with storage units!
Willie M | Overall ExperienceStaff helped me every way possible.
MARILEE M | Overall ExperienceUnit was not cleaned. Used rodent and ant traps in the unit when we got it. Thankfully only needed it for three weeks and not long term. Cancelling the unit was a challenge. Called the place we rented it from and someone picked up the phone and laid it down then nothing for 10 minutes. Finally taken care of via text from someone in corporate.
DONALD S | Overall ExperienceUnit was inside and there was not much light and was actually dark. The unit itself had two light weight rodent shells not the entire trap and about 5 ant traps on the floor inside. It had not been swept out. Got this as a “free unit” for renting a truck one way. Don’t know if that’s why it was not clean and dark or if that’s the norm??
DONALD S | First ImpressionsEvery person at this location was professional, courteous and showed empathy for an individual they didn't even know. I will be sharing this location and the owners with all of my combined social medias they were truly rockstars.
Jonathon P | First ImpressionsI had trouble getting helped at first and was directed to the wrong places at first overwhelmed.And then got the correct help
RONDA H | First ImpressionsElijah doesn't explain any of their paperwork and doesn't tell you the rule
Debra M | First Impressions