Great location, securely fenced, elevated to prevent flooding, very nice staff when moving out.
Jordan K | Overall ExperienceBayou Storage Downtown LLC
112 W 11th St, Lake Charles, LA 70601Customer Reviews
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Storage Customer Reviews
- 4.5 Average Customer Rating
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Great location, securely fenced, elevated to prevent flooding, very nice staff when moving out.
Jordan K | Overall ExperienceI call two days before the freeze, told him what I’m storing out the freeze and he got me in/out. Very professional.
Joshua T | Overall ExperienceI really loved it and I really plan on coming back soon and I would definitely recommend it again .
Tevin C | Overall ExperienceI would recommend it to any one.Very safe and clean.Manager was always there if needed 5 stars for sure
Edward K | Overall ExperienceStorage could have been cooler but otherwise, every thing was great including the staff member. Very friendly and professional at all times!
Jennifer H | Overall ExperienceWe needed a climate-controlled unit for storing all of our belongings before moving out of the country for a few months. Everywhere in town was either out of units or really expensive, but then we called Bayou Storage Downtown and they had a unit free the same day for a great price. The location is safe, well lit, and secure, so we had no concerns about leaving our belongings there. Customer service was always friendly, and now the on-site office is manned by Victor who has been super helpful as we are moving out, even letting us park our portable storage container on-site for a few days so we could load it up. All in all, five stars!
Daniel L | Overall ExperienceThere is a strong odor of sewer gas near my former unit. The gate breaks and has gone weeks without being fixed leaving the entire property unsecured. The office is not open the hours that it states on UHAUL’s hours of operation. I’m told I don’t get any prorated rent back after my move out. This is inconsistent with what I had been told back in July. I feel like I should have received a refund of the prorated rent like I was told. Former management much more helpful and service oriented.
Dion R | Overall ExperienceBecause of the hurricane, I needed a place to store the belongings that survived...Bayou Storage helped me right away, and are, by far, one of the nicest, cleanest and most efficient storage buildings I have ever used. Thank you for making this difficult time a bit easier!
Donna W | Overall ExperienceWe found Bayou Storage right after Hurricane Laura. It was a great fit for our family. Always felt my furniture, etc. was secure and climate-control made the storage of my things even better. Would recommend.
Paula D | Overall ExperienceWorst experience ever! I would never use this place again! Gate was always wide open. Halls filled with smoke on more than one occasion. When I tried to call to complain I’d never get a call back. Cats were living in my storage unit. There was vomit on my furniture. Horrible experience!
Jill K | Overall ExperienceA very pleasant experience. I recommend Bayou Storage to others because you gave me help during a very traumatic time after hurricane Laura. You were helpful, friendly, & respectful but what I really admire is that your office kept in communication with me throughout these 9 months. Thank you for ALWAYS being there, by phone or in person. I trust you & will use your service again, if need arises. Thank You!!
Carlene R | Overall ExperienceI had a really great experience with this storage facility. The building for climate control was very clean, well lit, and had security cameras. The communication with the staff was superior and I would recommend this place for your storage needs. Very satisfied with their business.
Holly D | Overall ExperienceThere should be a scale to rate instead of yes or no answers. My experience was good for the first 2 years. In my opinion, there were security issues a time or two but nothing for anyone other than me to meditate on I thought although I did comment or question that time or two. 5 months post Hurricane Delta, 1 of my 2 units (along with a few others' units) was burglarized and items stolen. I closed both units and asked if I would be prorated. No because I was offered a replacement unit for the burglarized unit and I had insurance. The 2nd unit was not burglarized. I honestly don't know if I was offered a replacement unit for the 2nd. I am sure that the monthly fee for the 2nd unit was not prorated. If I missed any offers in between handling the police report, scrambling to replace my stolen goods and moving my items off-site, my bad. The office staff was always professional. The facility was well lit. The cleanliness was good for a storage facility. There was never an issue with rodents or insects. Had it not been for the burglaries and thefts, I would probably still be there.
Lee A | Overall ExperienceThank you so much for finally after a month and a half having 2 storage units available for us to put our belongings in for us to repair our house that was damaged from Hurricane Laura. Everytime We went to check on our stuff everything was well kept up .
Matthew I | Overall Experience