Clean facility, and professional kind service.
Daisy C | Overall ExperienceSelf Storage Units in Lawton, OK, 73505
U-Haul Moving & Storage of W Lawton
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Storage Customer Reviews
- 4.5 Average Customer Rating
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Lady that helped had really good customer service
devon S | First ImpressionsFrom the day I moved my stuff into my unit this was a poor experience. Day 1, I made the arrangements for a 5x10 unit, when I arrived I was given unit 1382 which is a 10x10. Told the person that told me that was my room and was assured that 1382 was the correct unit. It wasn’t until I was fully moved in that I was told they made a mistake and I could either pay more money, which I chose to do, or move my stuff to the original unit. After that I constantly had problems with the autopay on my account even costing me a $15 late fee once. Now on Valentine’s Day I get a text that the ceiling had given in and caused water damage to my unit. I go in to find $2-3000 in damages. I can’t wait to move out of this lace this weekend
Edward A | Overall ExperienceWill use again
PAUL K | First ImpressionsStaff is always sooo helpful and informative
Keenon C | Online Move InFacility was well maintained and clean. Staff was extremely helpful
antjuan t | Overall ExperienceThe guy put down more fuel that was actually in the vehicle. The truck ONLY had a half of tank & he put down 3/4. FIRST they tried to give a truck on ZERO E the gave truck on 1/2 tank. Vehicle should had been fuel. Would NOT recommend to go to this facility.
CHIQUITA B | Overall ExperienceNo comment
Elmo L | Overall ExperienceNice friendly staff really made me feel welcome
Brenda L | First ImpressionsVery concerned about all of the m tarps over storage units and leaky ceilings. Customer service was great though!
ROBERT B | First ImpressionsI used U-Haul storage years ago when moved from one state to another It is not new to me..
MURIEL P | First ImpressionsI couldn’t believe how clean this place was. It’s so big you would think the staff would be slacking on cleaning the place, but that is not true. It’s clean and you feel safe while you are in your locker.
THOMAS D | First ImpressionsThe staff and the GM his said were super nice and understanding love this location
LEON B | First ImpressionsMy customer service guy was AWESOME! His name is Bennie. My code wasn't working to get into the building after the store had closed. Bennie actually answered the phone, after hours and was able to get me in. Kudos to this helpful and professional employee.
CINDY G | First ImpressionsI recommend u haul on 38th st in Lawton
CHRISTAL H | First ImpressionsI went through two mangers the old one got promoted to a new position which I hated because he was amazing however the new guy is cool as well when the old manger was there i forgot his name black guy, my unit flooded and he got me a new unit and even offer to help move my stuff that hit me hard that the manger was welling to help me move my stuff and he even said he would hire people. That was amazing and then with new guy I dealt with him during the shut down and was nervous because I didnt get paid for two months. I talked to him and he assured me that I wouldn't get send to collection or be sold off because he made sure he noted the account it was just good customer service and I appreciate both managers. Thank you uhaul on 38th I recommend for everyone.
ALEXANDER V | Overall ExperienceWent above and beyond to help us with our needs
MARTHA D | First ImpressionsThe staff is wonderful no cannot say enough good things about them.
JAMIE H | First Impressions