Expensive
ian j | Overall ExperienceSelf Storage Units in Leesburg, FL, 34788
U-Haul Moving & Storage of Lake Square
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Storage Customer Reviews
- 4.0 Average Customer Rating
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I am very upset with experience. First thing that was wrong was there was not any movement equipment in the back of the uhaul. I havmd to go the next day and pick it up on my lunch brake. The next thing was the storage unit was not the size I ordered. I need a storage unit that fit a 3 bedroom house and they gave me a 10 by 10 . I requested the 10 by 15. So I coukd not move my mother's things into storage . So with these 2 errors on uhaul s part. Now I am behind on the timing of being out of this house. .possibly costing my mom $10,000.
Nicole S | Online Move InFor a very young age staff I was blown away by the service. A rarity today. They are totally OUTSTANDING!!!!!!! Thanks a lot
ROBERT T | Overall ExperienceRoaches in units. I had to go through all my stuff and throw out 1500 of clothing in boxes and a 200 christmas tree.
melissa r | Overall ExperienceZoo and the team responded promptly to our booking. They had great communication and were respectful and professional at all times. They were great with giving insight into storage options. They handled our items with care and were incredibly efficient with packing our items. They went above and beyond with their service. I highly recommend them for all your moving needs.
Rebecca K | First ImpressionsThe service that I received was superb. The office staff were really nice and helpful. I was not satisfied with the task of coming in and out of the storage unit. It’s such a tight set up. You have to wait if there is someone trying to come and go at the same time as you. I was there loading my things later in the evening and there is no lighting. I had to have my wife pull up to use the car’s headlights to be able to see. My unit was ok but the part where you put your lock doesn’t work very well. You have to make sure that the door is pushed down really good otherwise it doesn’t slide to close for the lock to be inserted. The lighting is definitely a problem that needs to be addressed. The staff was amazing.
MICHAEL W | First ImpressionsWorst experience I have ever had and I will never use uhual again. Half my belongings are broke I was told it would be in a warehouse that had climate control which does not! The staff in Indiana Sara and Mr Eastwood are exceptional people they have always been kind and have tried to help in any way . It’s the Florida location and the u box is still sitting in the same spot ! Everything melted . I’m very disappointed in the customer service in Florida .
Charlene b | First ImpressionsThe one month storage offer was very much appreciated since I was going to need a storage unit upon moving and this took one thing off of my plate during the whole process and that it was conveniently located where we dropped off the truck was even better
Susan J | Online Move InThe staff was always attentive and very helpful.
jorge m | Overall ExperienceMy only disappointment was the Manager at time of my contract quoted me $40 less than my first paid months rent totalling $187 for my 10×10 inside unit... of course that manager was no longer with your company at time of my first month's rent due lol.
Jim B | First ImpressionsMichael was very helpful and his customer services were awesome.
Darvin F | Overall ExperienceStaff was helpful and got me taken care of. Just wish there was some sort of credit for leaving the truck with extra fuel, less miles, and less days used than what was originally paid for at pick up
Christopher T | Online Move InThe entry/exit code is working great! Facilities supplying carts is also efficient and awesome, too. Staff is always great, helpful, and friendly. Cleanliness is always top at uhaul storage facilities.
Steven B | Overall Experience