When clients check out, the location manager needs to approve it in a timely manner.
James E. | Overall ExperienceSelf Storage Units in Middletown, OH, 45042
U-Haul Storage of Middletown
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U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
What Is Online Move-In / Rent Now?
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U-Haul Moving & Storage of Middletown
230 S Verity Pkwy, Middletown, OH 45044 View Available Units1.7 miles from this location -
U-Stuff-It Storage
2778 Cincinnati-Dayton Rd, Middletown, OH 45044 View Available Units3.9 miles from this location -
Storage Plus
2925 Cincinnati Dayton Rd, Middletown, OH 45044 View Available Units
(U-Haul Neighborhood Dealer)Few Rooms Left. Reserve Today!
4.1 miles from this location -
Love Joy Self Storage
238 Senate Dr, Monroe, OH 45050 View Available Units
(U-Haul Neighborhood Dealer)6.3 miles from this location
Other U-Haul Services
Storage Customer Reviews
- 3.5 Average Customer Rating
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I could not even get into the building to access my storage unit. I called the store number, texted a site-specific after-hour line, called the main U-Haul number, and even chatted on the app to get help. I was still unable to receive help. I cancelled and demanded a refund of my unit the next day.
Dakota S. | Overall ExperienceThe process of reserving the storage unit was very easy online through the UHAUL APP, and monthly payments through the UHAUL APP was easy as well. I've been a customer renting a storage unit for over a year, and was very empressed by the awesome alarm system, and the cleanliness of the inside controlled temperature storage unit. Also, the recycle area was wonderful! I was able to obtain many items that I needed, from the recycle area. The customer service was outstanding with kindness, and service with a smile. I have no complaints overall, and will use UHAUL again in the future. It was a wonderful experience, thanks UHAUL!
Pamela W. | Overall ExperienceI thought my experience was great. I had never used it before but had no problems! The employees explained everything and I loved the cameras on both sights!
Leeann G. | First ImpressionsAlmost too easy. Thank you for the great service
Eric F. | First ImpressionsThe first unit they assigned me was full when I got there
Kyle S. | First ImpressionsThe manager Chris was very rude and a liar. He stated he was going to help me out due to me having multiple lung surgeries and having to move and to call the office to set a time to meet. They WILL NOT answer the phone at the office so the call was sent to customer service (whom all were very helpful and polite) and customer service could not even reach them at the local office. Finally after multiple calls I was then told by the manager my stuff was auctioned even though customer service reps told me they would put a hold on the auction. I was then yelled at by the manager calling me a liar and he would make sure everything was disposed of. I had family heirlooms in there and expensive items. If I could give a zero rating I would. Horrible attitudes and extremely rude causing emotional problems and left me feeling robbed.
Rachel k. | Overall ExperienceThere was condensation in the unit so all of my clothes were mildew. Some of my clothes I could salvage yet some of my clothes are ruined forever.
Hussani W. | Overall ExperienceThe staff at the Middletown office were helpful & courteous. My only complaint is that it was frequently difficult to reach someone by phone. I was on hold for a long time each time I called. I had to request a call back several times.
MELANIE K. | Overall ExperienceIt was very frustrating and disheartening to learn upon our arrival that the storage unit we originally reserved was no longer available. Luckily, there was another unit for us but if that wouldn’t have been the case we would have been out of luck it seemed. This sort of thing happens regularly it seems with U-Haul that whatever is originally reserved and paid for is not available on the date it is scheduled for. It makes it hard to want to use this service in the future.
Brock P. | First ImpressionsThe staff never helped me with an issue I presented them with. I had a messed up lock that I purchased from them that would frequently get stuck and asked for someone to come out and help me open it. They said their manger would have to come out and I never heard anything from anyone. You can never reach anyone by phone and you have to physically go up there to get help. I moved out of the storage unit on 6/19/23 and they have my move out date as 7/7/23. A lot of my items in storage contained water or moisture damage and has mold growing on them so I had to throw it out. I went to the UHaul front desk and asked to file a claim to which the guy said he would have to pass my info along to his manager and guess what? I still haven’t heard back from anyone. This place is the worst and I do not recommend putting your stuff here
Kynae L. | Overall ExperienceGood
madonna g. | First ImpressionsI reserved a large unit in advance of showing up via the app. When I arrived to check in, I was informed that the app lets you reserve, but doesn't actually mean there are units available. I was literally on my way to move my items into my unit and was left without a unit to move into. This process you have on your app is ridiculous. I can't even believe this is allowed. Absolutely terrible. I will be letting everyone know to not use uhaul storage. I would like to say the desk person was friendly and helpful explaining how terrible your system is. Not the desk person's fault for your terrible system. I changed to public storage by the way and I will never be back to uhaul for storage.
CORBIN R. | First ImpressionsLet me just say I'm not 1 to complain. Yeah it was a nice storage place and all. But some of my things were damaged, broke or gone!!!!! Like an expensive coffee table I had GONE!!! And they say I was late on a payment and not only lock me out of the storge place but also red tag my locker after robbing and sealing and braking my property after the fact I have every recipet proving that I payed!!! Never again will I use u- haul storage In Middletown ohio or any for that matter.
Josh P. | Overall ExperienceThe young man who assisted me was very thorough and friendly Nathan I believe. My online set up didn’t work well and he transferred everything for me. Storage facility is very impressive!
Janet R. | First Impressions