Access codes didn’t work and could only access my space during business hours
BRIAN F | Overall ExperienceSelf Storage Units in Ottawa, ON, K2V1B9
U-Haul Moving & Storage of Kanata
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Indoor Storage
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Small
5' x 5' x 10'Miscellaneous Storage
Size Guide- Rate:
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$99.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- Rate:
- $99.95 Per Month
1 Unit Left!
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Small
5' x 10' x 10'1-2 Bedroom Home
Size Guide- Rate:
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$159.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- Rate:
- $159.95 Per Month
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![Example storage unit layout]()
Medium
5' x 10.8' x 10'1-2 Bedroom Home
Size Guide- Rate:
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$164.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- Rate:
- $164.95 Per Month
1 Unit Left!
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![Example storage unit layout]()
Medium
10' x 8.8' x 10'1-2 Bedroom Home
Size Guide- Rate:
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$259.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- Rate:
- $259.95 Per Month
1 Unit Left!
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![Example storage unit layout]()
Medium
10' x 10' x 10'2-3 Bedroom Home
Size Guide- Rate:
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$274.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- Rate:
- $274.95 Per Month
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![Example storage unit layout]()
Medium
10' x 10' x 10'2-3 Bedroom Home
Size Guide- Rate:
-
$274.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- ADA
- Rate:
- $274.95 Per Month
1 Unit Left!
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![Example storage unit layout]()
Medium
10' x 10.8' x 10'2-3 Bedroom Home
Size Guide- Rate:
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$279.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
*Column In Unit.
- Rate:
- $279.95 Per Month
1 Unit Left!
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Medium
10' x 10.8' x 10'2-3 Bedroom Home
Size Guide- Rate:
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$284.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- Rate:
- $284.95 Per Month
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![Example storage unit layout]()
Medium
10.5' x 10.8' x 10'2-3 Bedroom Home
Size Guide- Rate:
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$294.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- Rate:
- $294.95 Per Month
1 Unit Left!
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![Example storage unit layout]()
Medium
10' x 15' x 10'2-3 Bedroom Home
Size Guide- Rate:
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$349.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- Rate:
- $349.95 Per Month
1 Unit Left!
Other U-Haul Services
Storage Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The staff were all very friendly and helpful, which was very appreciated after a long road trip to move our belongings! In particular, the manager, Mir, made us feel very welcome and was very helpful with all our questions. The facilities are very clean and brightly lit. Small things made a difference during our unloading, like the availability of water fountains when we got thirsty. We also loved the fact that there was a spot to donate your good condition empty boxes for reuse by others at the facility, and designated areas to dispose of garbage or recycle cardboard (from boxes that were beyond reuse). We also liked that we could return our U-Haul truck at the same facility as where we unloaded our belongings.
Tosha t | First ImpressionsThe general manger, Mir Wardak at this Kanata location should be replaced by a more professional and competent individual. I would give 0 stars and a F for customer service and satisfaction!! My wife and I were greeted with disrespect and disgrace whilst speaking to one of the other employees about possibly renting a storage unit at this location. We initially came in a week prior to find out about the units and noticed that the sign in the example units within the store had different prices for the same unit. Upon asking why there were two different prices, none of the staff were able to answer. The manager overhearing our conversation even seemed to be alarmed to why I was asking a question and proceeded to belittle me. I then proceeded to tell my wife to leave the premises and we would book online so we wouldn’t have to deal with that person. We thanked them for their time and left calmly. We then booked online a unit that was listed as the last unit. Fast forward to this weekend of the scheduled move in. We were met by Josh again, the same employee we dealt with the week before. My wife and I were the only customers in the store and Josh was happy to assist us. I proceeded to produce my reservation on the U-Haul app but for some reason Josh was unable to find it but apparently he did not realize that it was for a storage unit. There were a handful of customers behind us now at this point, and the manager kept hovering over Josh to move him along hastily to attend to other customers. We found this extremely disturbing and disgusting especially the way he spoke to his own employee in front of us. Josh ended up making so many mistakes as he also seemed to be deeply disturbed by this man. On the final contract he printed and assigned the wrong unit number. The email address was incorrect on the contract. Then their Point of Sale machine was not capturing the transaction properly and looking back at my transaction history I saw that I was charged three times but the on the customer said of the POS it was saying payment not captured. This is another issue all by itself and I will follow up with the banking institution that correct charges were placed in the coming week. We were finally able to get a storage unit one that I didn’t even book because in the U-haul app it says one is pending for move in and one is active. We also rented a 10’ truck for the day and left the premises. We proceeded to load up the truck at our residence and came back to the U-Haul location in Kanata. On the drive back I noticed the parking brake light kept flashing intermittently but was fully disengaged, which is very unusual and dangerous. I drove into the parking and went over to customer service to verify the storage location and to verify where we should unload etc. I was met by a different employee at this time and I was the only customer in the store. He happily escorted me to his Point of Sale machine and then upon overhearing our conversation the manager quickly made his way over to us and told the other employee that he will handle it. I greeted him again and I told him that I wanted to verify our unit before we began moving stuff in and to verify where we should be unloading. Upon realizing the mistake Josh made in assigning the unit he made a comment saying ”This is what happens when you take too long with a customer.”Of course this a nonsensical statement especially to a customer and his unprofessionalism showed through and through and after he rushed his own employee through the transaction. He then warned me that if I put my stuff in the wrong unit the lock would be cut and my things would be removed. I verified the unit again and proceeded to go back to the truck to enter the bay for unloading. My wife and I were the only ones in this section unloading and after I made a few trips. I saw another truck enter the other bay. An older gentleman proceeded to ask me if I worked there because he doesn’t know where his unit was. I said no but I will still help you find your unit. Which I did and then went back to my truck to finish unloading. After I took out the last few boxes I ensured the truck was locked and went back to take the boxes to the unit. The manager then came up to us whilst we were packing the last few things into the storage unit from the dolly to tell us that our truck has nothing in it?and to move it and that there were other customers waiting to use the bay. I proceeded to put the last few boxes quickly into my unit and go back to the truck only to realize that all the other bays were empty and no one was waiting. I returned the truck back into its location and cleaned it and left it better than when we had initially rented it. I proceeded to give the keys to a different employee at customer service and he asked if had any issues and if I put gas. I mentioned the intermittent flashing parking break light and that I did in fact fill up gas to which he said he did not need a receipt as proof and I left.
Adrian R | First ImpressionsWe had an excellent service. Thank you so much!!
MARIA D | Overall ExperienceMaria is very competent
RONALD D | Overall ExperienceI moved from Moncton to Ottawa and everyone I have dealt with has been absolutely awesome. Thank you.
NALAN S | First ImpressionsIt is the first time I rent a place of storage but the experience is over the top thanks to the courtesy and efficiency of the staff. I highly recommend U-Haul storage to safely store your belongings.
Peterson P | First ImpressionsGood staff at this location.
Paul W | First ImpressionsA light in the unit would have been helpful.
pat r | Overall Experience