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james s | First ImpressionsSelf Storage Units in Owensboro, KY, 42301
U-Haul Moving & Storage of Owensboro
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Storage Customer Reviews
- 4.5 Average Customer Rating
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Sarah and James and everyone I came in contact with were friendly and helpful. Sarah was great! She went above and beyond. Thank you!
LISTA H | Overall ExperienceVery friendly, very helpful staff. Answered all our questions with patience and honesty.
hammer s | Overall ExperienceThe way this facility handled a severe storm and roof damage was phenominal. I didn’t have to lift a single item when my locker was emptied out and put in a temporary trailer. Would have been nice to have been there when they moved my items back to a permanent locker but I’m sure the logistics were crazy. Overall, I’m extremely satisfied!
Russ D | Overall ExperienceSetting the bar for all storage facilities second to none. Staff is always helpful and makes the entire process smooth and easy. Next level facility.
tammy w | Overall ExperienceSara and her crew are excellent. They treat you like family. I had several storage rooms and after a couple of months, they know you by name and always so friendly. Buillding is always very clean, and the air and heat are always a perfect temperature. Best part NO ADMINISTRATION FEES when you rent a space,and you get a free lock. BEST STORAGE FACILITY IN TOWN!!!!!!!!
CHARLOTTE H | Overall ExperienceI have had no problem with this storage facility until a hail storm came thru and I went to my unit and found out that I had things thrown away by the facilities staff saying they were damaged in the storm. I live out of town and had staff to move my things because I couldn’t make it to do so and wasn’t aware that they would throw my stuff away without checking with me first. I have been very upset since finding this out because it was things that were very sentimental for me. I would like someone from corporate to get in touch with me about this.
Kathy G | Overall ExperienceVery good place
MARIGOLD L | First ImpressionsBathroom had same trash in the can from a little over a month ago. Saw my same trash I tossed. No trash can in building or car port, restroom smelled just used. Although the workers there are the nicest and most informative. App needs major work always go to counter to make sure everything is in order.
Marquilos W | Overall ExperienceIt was great before the hailstorm. We had access to our unit and could drive in regardless of the weather. I can say some of the staff were elusive from time to time. Ms. Shepard, who handled the hail damage, was insightful. However, overall, we weren't satisfied with the unit we had to choose from. Just getting in the front door, the card swiper was far away, and then after checking in that way, we still had to swipe another machine. And after we moved our belongings, the drop ceiling was removed without any regard for our unit. We have made room in our attic. And found enough room to store what we had in there. However, it's not climate-controlled, and it will become very cold and very hot. That's the one thing we liked about our old unit. We also noticed that the air was not adequately controlled after the hailstorm. It was warmer in the heated days. If I did recommend your site, I would recommend, if the right side units with the the garage doors were available and the cooling fixed in the heated weather.
Stacie O | Overall ExperienceVery helpful
Joshua H | Overall ExperienceI had multiple belongings missing, my mother, grandma and uncles ashes came up missing. If I could put a lesser rating I would and I definitely wouldn't recommend them to my worst enemy!
Kristen B | Overall ExperienceUse of cars system was not well explained
Alexandrea J | First ImpressionsI’ve used UHaul for years & will not be back due to James being extremely rude & unprofessional. Sarah, the manager also stood there and watched the whole interaction and not one time did she step in. Also, they threw all of my stuff out with 0 communication to come and get it. There’s a lot to this story but long story short, just do NOT bring your stuff to this unit.
Sirena M | Overall Experience