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Shaun T | Overall ExperienceSelf Storage Units in Pflugerville, TX, 78660
U-Haul Moving & Storage at Steeds Crossing
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Available Units (All Sizes are Approximate)
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Storage Town USA
13107 Dessau Rd Ste 100, Austin, TX 78754 View Available Units
(U-Haul Neighborhood Dealer)7.1 miles from this location
Storage Customer Reviews
- 4.0 Average Customer Rating
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Staff was very helpful! Barbara was great!
Teri N | First ImpressionsWhen calling to adjust my reservation time the person I spoke with was rude and very unprofessional. Putting the phone on "hold" and proceeding to speak with other people instead of helping me with the quick request. There was no instructions of where and how to access the keys. When trying to locate the correct truck, we found a bong in one of them and they were very unclean. After returning the truck, we received a phone call the next day from the owner who very rudely asked where the lock for the truck was. We followed the instructions and placed it in the glovebox. I'm very disappointed in this and will not recommend this location to anyone.
Steven S | First ImpressionsSteed’s crossing U-Haul is a clean facility with a friendly and professional staff.
MICHAEL K | Overall ExperienceDid not provide for 5 stars although the staff was very professional, helpful and accommodating during several attempts at entry code failure. I will see and hope all works when I try to enter again. I will need access to my assets very early and more than likely when staff is NOT in office. Fingers crossed.
Elisa C | First ImpressionsThey help me fixed my free storage unit after the customer service rep on the phone booked it incorrectly. A one way move comes with one month storage rental of ANY size. The customer service in the phone advised me that the large unit I booked was NOT included because of the size of truck I rented. This was totally incorrect! The local rep helped me correct this and I was so appreciative!!
Jeri C | First ImpressionsThank you
fred h | Overall ExperienceStorage was not the right size and had to purchase another storage. Not excited on paying for 2 units hopefully it will work out.
Diana A | First ImpressionsManager was awesome
Rueben T | First ImpressionsRATS!! They knew of the infestation issue with these nasty creatures! Even had a RAT bait box inside the unit I was issued. I had about half of a 3 bedroom house unloaded in unit. Came back the following day and there were tons more RAT droppings around the bait box. Then I looked up to my right side and the huge RAT was sitting on top the separation walls staring at me. So had to spend the rest the day loading up the truck and finding another location. When I was finally brought back the truck and explained the situation the GM tried to brush me off several times stating they didn’t have a rat problem but after I caught him in his own web of words. He finally admitted they had an infestation of RATS due to another customer stored 1000 pounds of rice in the unit I was supposedly to rent. Any how I asked from the GM to at least take a day off and 20 miles and nothing……………………IF YOU DONT WANT RATS ALL OVER YOUR BELONGINGS DO NOT GO HERE!!!!
JONATHAN M | Overall ExperienceGreat staff!
Henry S | Overall ExperienceOk
YELIBET R | First ImpressionsMy rates were raised so much over the years that I was paying $185/mon. Yet when checking online that is not the current rate. We had mice get into our storage unit. For $185/mon there should have been better pest control. The staff was always friendly, however, what you guys charge for an outdoor storage unit is insane. I moved my unit to a much more affordable one which is climate controled for almost half the price I was paying.
ANNA H | Overall ExperienceI received excellent service and a great deal on pricing from the staff at U-Haul. Thank you
MICHAEL K | First ImpressionsI would prefer 24 hour access to my storage unit.
James C | First ImpressionsUnit was nice and accessible most of the time — upon move out, there was two large rental trucks blocking my unit, forcing me to weave through to carry heavy/cumbersome objects. I understand the location is short on space, but there was 4-5 oversized parking spaces for the rental vehicles not being utilized. Had my items been any larger than they were, I would not have been able to get out in any direction as the largest gap between the vehicles was about 3, 3 1/2 feet. As I specifically rented a “drive-up” space, I didn’t understand their utilization of space, or lack thereof.
Jacob M | Overall ExperienceThe gals in the office were great! Anthony was unfriendly and acted like he hated his job or women. Bad attitude. Gals were great and helpful
Cate C | Overall Experience