Great staff, very convenient with getting in and out quickly and feeling secure with my things.
STACIE B | Overall ExperienceSelf Storage Units in San Juan Capistrano, CA, 92675
U-Haul Moving & Storage Of San Juan Capistrano
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- 5.0 Average Customer Rating
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Manager Ethan is always organized and hard working. I appreciated so much Ethan’s respect of both tenants and employees . Ethan treats everyone with kindness and his knowledge of U-Haul is incredible. He takes pride in his work and follows rules and regulations to complement U-Haul storage.
PATRICIA S | Overall ExperienceTerrific experience with this facility. I don’t know who trains the staff, but I do know that each and every one of them was unfailingly polite, helpful, and knowledgeable. If I ever need storage again I would look first to U-Haul, and your staff is the reason.
GREGORY D | Overall Experiencestaff are super chill and helpful.
moreza b | Overall ExperienceI’ve been with this storage for 2.5 + years and have never been racially discriminated against especially in our beautiful city of San Juan Capistrano. We don’t need the kind of personalities you have hired as your new management. I tried to leave musical instruments in the recycle reuse section that I got from my endorsement companies and he told me all my things were trash and that I needed to throw them away off site while letting another gentleman keep white trash bags in the share/recycling area. He was very rude and told me if I left my instruments he would charge me 1200 bucks. Don’t worry, I left them and I’m considering if I want to take any further action because I was not alone. I literally had to drive 3 hrs extra on my trip because of the guy you put in charge of the store.
birttiani w | Overall ExperienceEthan was fantastic. Very helpful and great customer service. Facility is very clean and I’m impressed.
Ryan A | Online Move InUsing U=Haul for storage was a great decision for me because of the price and location. The units were clean, well secured, and affordable.
DOROTHY R | Overall ExperienceFriendly and helpful staff for our last minute move!
ANTONIO D | First ImpressionsThe reason I can't recommend is bc of the price. It got obnoxiously expensive. However, it was very clean, very safe and very accessible. I wish you had trash cans! No trash cans not even on the street floor. I did not interact with the office but there was always someone to help when I called or used the buzzer. Thank you
Michele T | Overall ExperienceGood place to storage. Prices are high for my opinion.
cesar p | Overall ExperienceThe staff is young and energetic - sharp and very helpful. I love doing business with this team!
PHILLIP M | First ImpressionsThis is by far the cleanest and most professional location I have ever received service from. The trucks and the storage units themselves are in Tip Top clean condition and the staff is super knowledgeable and friendly, far beyond what I have seen in the past at other rental locations. I would highly recommend this location and will be coming back in the future.
TYLER O | First ImpressionsWe were assisted by "Treavor" in San Juan Capistrano. He was amazing. So helpful. So informative. So professional. A great employee! Thank you Sheila Hammer
CRAIG H | First ImpressionsThe staff are very helpful and the General Manager Ethan was so kind and helpful.
Kim O | First ImpressionsEveryone was very friendly
Susan W | First ImpressionsEasy to place initial reservation by phone. Staffing at the facility was lacking, one young man and long wait for help. Actually left and came back later. The young man was polite and efficient. Had some difficulty with card entry business. Used intercom to request help, same young man responded. Had trouble with unit door lock, could not get lever far enough to the right to get holes lined up to insert lock. Used intercom again and another man cam to help. The lever required lifting to get it to slide to the right so could insert lock. The trolly carts were hard to control. No brakes and when loaded, not easy to maneuver. Broke a lamp as the cart rolled into my vehicle knocking boxes & lamp off.😔Parking was scarce also. Not many spots for my personal vehicle which I was unloading from. Lastly, did not feel real safe there after office closed. Anyway, overall ok experience. Thanks Arlene Starr
Arlene S | First ImpressionsEthan was very nice
Maria H | Online Move InGreat job by the person at the counter that helped me. Amazing worker and a great asset to your company!!
Paul M | Overall ExperienceEthan has been fantastic to work with. I highly recommend him and U-haul.
Chris M | First ImpressionsTodo. Bien con el. Servicio gracias
Sergio L | Overall ExperienceThe worst run business I have ever experienced You should be ashamed taking oriole mighty such disgraceful service you provide
foad n | Overall ExperienceOccasionally, the lights would turn off and the alarm/siren would randomly go off while we were moving things out of our unit. Other than this, the staff was always helpful and the facility was always very clean! There was a homeless? man that was using the bathroom and he said he left his wallet upstairs and parked his bicycles outside for long periods, which made us nervous not knowing what he was doing in the building. He would wait by the door and piggy back on other people’s access in and out…just seemed a little strange! He never bothered us, but just made us uneasy to be there at night like that!
Patty S | Overall Experience