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charity S | Overall ExperienceSelf Storage Units in Snow Hill, MD, 21863
U-Haul Moving & Storage of Snow Hill
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Storage Customer Reviews
- 4.5 Average Customer Rating
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Friendly, easy, and clean
Steven D | First ImpressionsNo changes
ROBERT M | Overall ExperienceTaylor Cox does an awesome job !!!
dennis P | First ImpressionsMr. Cox was very accommodating as the reservation was made by phone and didn't match with his.
Barbara A | First ImpressionsGreat place to store your items, coupled with excellent customer service. Highly recommended
ROGER T | Overall ExperienceMove in online was very easy and seamless. Moving in on time constraints was very challenging and confusing. They had an office that was 30 minutes away from the physical storage location. I wasted 30 minutes going initially to the wrong place and then when I arrived at the physical place it was confusing to find the unit even with the map. Also when I found the area for my unit I pull up to the access arm not operating. I called customer service and was told to wait for a callback for a code. I never received a call. I had to move my stuff in before heading home which is nearly 3 hours away so I had to walk my things across a rocky parking lot to get it done because I couldn’t pull my car up to the unit. Also I had to go to the nearest dollar store to pick up a padlock because one was not provided in the unit as stated. The inconvenience of the move in hiccups costed me 2 extra hours of headache. The unit was clean and the surrounding area was well maintained all except the gate.
SHAWAUNNA L | Online Move InStaff was helpful it was rocky initially but overall was able to get moved in. The place itself has rodents so please get insurance at move in or they won’t cover furniture that’s damaged at their facility. As a military family moving to the area we are having to start over on big ticket items due to mice chewing through our couches and making nests. Found a dead mouse in the unit and dead mice in the gravel driveway. Had to throw away 3 pieces of furniture and repair/clean one after getting baby mice out. Absolutely disgusting and will not be doing this again!
Brishaiy B | Overall ExperienceMice got in and ruined furniture and bedding but phone staff very accommodating and nice.
Christine N | Overall ExperienceMoving in and out was complicated with the managing office off site, and not having appropriate staff at the secondary site. They also did not give me the entry code to the building with my code to the gate, so then I had to call into the after hours number. It was a tad frustrating.
Jacqueline R | Overall Experience