We were charged for gas when I replaced the gas please 🥺 contact me
BRANDON R | First ImpressionsSelf Storage Units in Stephens City, VA, 22655
U-Haul Moving & Storage of Winchester South
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Storage Customer Reviews
- 4.5 Average Customer Rating
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Great Storage facility!
JIMMY V | Overall ExperienceI missed my move out date by one day and am being charged the whole month. You want to make customers happy, pro rate the charge. Because now you can rent the unit again and double dip. If I am not reimbursed , I will never use U-Haul again. There are many other options. I spent a lot of money with U-Haul over the past 5 months and to be treated like this is not customer friendly.
Michael S | Overall ExperienceI had an outside unit right behind the building. There were no lights for the inside of the unit which made it inconvenient when I was still unloading my U-Haul after dark. There was also no gate to block access from any random person coming through which made me feel like my stuff wasn’t very secure compared to the areas that were gated with passcodes. If I ever needed to, I’d rent here again but not in the same section I had my stuff stored. I would also prefer a closer storage facility from where I live, rather than over 30 minutes out but this was the only one available with the one-month free rental
CASEY M | Overall ExperienceThe office staff super friendly and helpful. Jonathan is wonderful with customer service. I had to come tact corporate to get the contract price honored, they still upped the rent for supposed maintenance fees but nothing was fixed. Security gate has been open for over 3 months. That was the general manger that did that though. I feel she did it out of spite for me calling corporate on her. She tells customers she jas final say bit with a little navigating internet you learn different. Over all not bad just rudeness and not honoring contract prices. Trash did get left for a bit but nothing out of ordinary. If you dont have to deal with the the one female manger then all is great. But God forbid the office staff honors a reservation price oh no, then to lie and say they upped your price in May for maintenance reasons and fix nothing is a little absurb and in my opinion borderline shady.
Tresia G | Overall ExperienceI greatly appreciate everything ya'll have done to try and work with me on me getting behind on my payments and me retrieving my belongings..I've had allot of things take place and caused me to fall behind on everything and that wasn't ya'lls problem nor should ya'll of had to be bothered with that.. but I do greatly appreciate everything ya'll did for me with getting my belongings.
Nicole S | Overall ExperienceTravis Brown the Assistant Manager was fantastic. He was very helpful over the phone and in person. We had a small problem while completing the reservation and Johnathan the Manager was able to solve it quickly.
atina m | First ImpressionsGreat place to keep your items secure. Not sure why the price keeps going up?? Will the gate ever be fixed?? Would be nice to have a trash bin available Thanks for your storage help!!
David H | Overall ExperienceI needed a one month free storage unit deal because I had done the one-way U-Haul move. They didn’t have a 10x15 which is the size of the truck I had but they were able to accommodate and find me a unit that would hold all my stuff.
CASEY M | First ImpressionsThank you for all of your help and good service!!!
Nancy G | Overall ExperienceStaff needs training and a willingness to be a bit more helpful to customers not familiar with the facility.
Jeff T | Online Move InEven though our rent kept increasing, the facility kept going down in quality. Weeds were waist high around our RV, another RV was so close to ours, we could not even get inside our RV, and the gate that used to be locked was now always open. The focus on U-Haul changed everything so we no longer felt this was a secure or properly maintained facility for our RV, so we moved it elsewhere.
NANCY V | Overall Experience