Could not access the site with with a large 80 foot truck. Entrance blocked for a truck this size with containers. Staff was helpful and alternate method was found, if lockers had not been available close to where truck could get in, it would have been very difficult to complete the move. The truck could only get partially on to the site
OWEN C | First ImpressionsSelf Storage Units in Truro, NS, B6L5G9
U-Haul Moving & Storage of Bible Hill
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- 4.0 Average Customer Rating
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this locker is clean and easy to access . i was able to back the u haul trailer up to the doorand lower the ramp to the locker floor
Clair R | First ImpressionsAs I was moving out I found a dead rat in the unit, and evidence of rat feces on some items. I was purging my belongings anyway, so most of the rat damage was to stuff I was throwing out anyway, but still it was disconcerting. Especially when moving boxes out of the way and finding holes chewed through two walls of the unit, allowing access. Granted, this was the oldest part of the facility, and the problem likely doesn't exist in the newer units. So if I was to use this facility again, I would insist on a newer unit.
ALBERT R | Overall Experiencethanks for your help
PAUL A | Overall ExperienceStaff and management at this U-Haul are definitely very knowledgeable and friendly to deal with
Chris C | First ImpressionsMy locker is now empty please remove my credit card from your records
BERTRAND B | Overall ExperienceI had a small locker because I didnt have a lot of things to go into storage. I was worried every day that someone would break in because the door getting into the area I was in was not locked. There was a security camera outside but that doesnt stop someone from walking in. Overall I had a good experience with U-Haul
Linda D | Overall ExperienceI rented a 10x10 unit...the door bottom was rusted and leaked water when it rained.....the light in the unit only worked for a month...yes....I changed the bulb..still didn't work.....the location was in a windy area so when ever I opened the door ...it blew shut ..unless it was a perfect day...no latch to keep it open.....in the last 2 months of the facility expansion....the security fence has been removed allowing easy access from the hyway so no security exists......which was the main reason to rent in a secure facility......im sure you will rectify this situation at some point....I dont see value for my money to justify the cost of security for my work tools at your facility....i have relocated to another facility that ifeel more comfortable at.......cheers.....Paul Burke...
Paul B | Overall ExperienceReplace wipers on van they are done.
RAYMOND P | First ImpressionsI have a claim in as the units leaked and furniture was destroyed
Troy O | Overall ExperienceVery happy.
EDWIN R | First ImpressionsStaff were hard to reach and when speaking with them regarding closing/moving out, they were not helpful and didn’t seem to know their own procedures. I asked for confirmation of my moving out to prevent additional charges and no one would email me, we then did receive an additional charge and late fee notification that took myself and my husband 3 times again to call and correct.
True P | Overall ExperienceI rented a space on Dec 1, 2024 being led to believe the price was $69.95 monthly. Then it showed up as 99.95. Parth was unapologetic and made excuses but he offered me a different space for $89.95 on Dec 9. I moved my items to the new space. On Jan25, 2025 I couldn’t access my space. After calling the office the attendant said it was rented to someone else and didn’t seem to care about my stuff. I had Parth’s number from the previous discussion about pricing so I called him. Parth wasn’t willing to do anything. Azroo fixed everything and is amazing. Parth is useless.
peter h | First ImpressionsOut door access so many questions not applicable. No lighting IN the unit which would have been nice. Did not go to office for office hours after first month so can not comment on that
Stephanie M | Overall Experience