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CLIFFORD C. | First ImpressionsSelf Storage Units in Truro, NS, B2N3H7
U-Haul Moving & Storage of Truro
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U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
What Is Online Move-In / Rent Now?
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Storage Customer Reviews
- 4.0 Average Customer Rating
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U haul Still will not respond to my questions. Storage facility was good and although office staff was friendly they seem to have trouble dealing with the accounting. Still don’t understand why they jacked up price mid month a while back and said if you lock in it will stay the same. They don’t respond to emails, just give you the runaround
ROBERT C. | Overall ExperienceSuper nice staff, helpful, and friendly and takes the time to listen to your needs and answer your questions.
Brenda B. | First ImpressionsHeated area is too hot.
R MICHAEL O. | First ImpressionsFinding out that the security system was down for weeks preventing me from having access when I was moving was a very large inconvenience, was also not impressed to hear that there were no alarms on my storage unit during this time and that it was going to be a few weeks before it was fixed. Also the fact I had paid for a full month a week before I moved out and did not get any refund on the remaining 3 weeks does not sit well.
ERIC M. | Overall ExperienceStaff was friendly but incompetent, I had to spend several hours on the phone to deal with their mistakes.
Stephen J. | Overall ExperienceDarryl at Truro location went above and beyond to ensure I would be okay. When I realized the unit I originally rented was too small they were able to find me another one within minutes. Excellent customer service indeed.
lorna g. | Overall ExperienceWhen I first called lady was very helpful but I misunderstood and thought I had booked spot so Michelle called and explained situation and offered me one of last spots. I am so grateful she called and was so friendly and professional to me. She made everything so easy especially since I’m coming from BC Nothing but high praise for Michelle. Thank you!!
Katherine C. | First ImpressionsMichelle at the Truro, NS, facility helped me. She was awesome….friendly, polite and knows her stuff. Thanks!
INGRID T. | First ImpressionsThe reason I have give these ratings is because the two times I tried to get in on the weekend or after 7 PM I could not because the door is broken. The first time I thought it was something I was doing wrong and I just had to come back another day which inconvenienced my friend who had a truck and was helping me as well. When I called U-Haul, there was nothing they were able to do and they tried to contacted the manager shortly after 7 pm, but got no response, so I simply could not access the facility. I was lucky my friend was able to help me that day because he goes on the road for work and luckily happened to be home the next day next when the facility was unlocked. On the day I moved out, I went there before seven to make sure I could access the facility before I got my sons to come with the truck. I tried to get in I could not, and by the time I went up to the main door, the staff had left. A stranger basically tried to show me how to force the lock to open the door, but I wasn’t strong enough, so I got him to let me back inside and I had to simply wait there until my helpers could arrive to make sure I would have access to the building. The gentleman who helped me, said he had reported the door being broken previously, numerous times. For all of the money that I paid for that storage unit I should’ve been able to get in there anytime that I needed to. However I will say, each time I went there to see the staff they were very helpful and friendly.
Kathleen T. | Overall ExperienceKeep up the great work.....it one great place to put all your stuff.... clean and dry..... thanks 👍.
Phyllis l. | First ImpressionsStaff were very helpful and professional. Staff made all the difference for an excellent experience. Thank you!
Michael L. | Overall ExperienceThe fact that the storage units are not pro-rated rent is ridiculous. Especially if after “closing” the account I also lost access. I paid $140 for THREE DAYS of storage unit access because I am a shift worker (16hr shifts) and could not get there in time to empty it out. I guarantee that this unit has been rented out again already, therefore allowing you to “double dip” on the profit, which is very disheartening as a consumer. I will be filing an official complaint with the Better Business Bureau.
Margaret R. | Overall ExperienceAll Staff were professional helpful and courteous
Ken D. | Overall ExperienceThe girls at the desk were extremely helpful and cheerful. How did you find good workers, I sure can't.
David C. | First ImpressionsEnclosed trailers need jacks on them I'm 67 years old and unable to lift on and off and it's probably no right for employees to risk back injury doing so.
Ken D. | First ImpressionsIt was a great feeling to know our stuff was safe in a very clean dry place.
Ronald V. | Overall Experience