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JEANNE M | Overall ExperienceSelf Storage Units in Williamsport, PA, 17701
U-Haul Storage at Faxon
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Storage Customer Reviews
- 4.5 Average Customer Rating
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The rates have been raised just about every quarter since UHAUL took it over and if you are late with payment the late fee is ridiculous at 27.99 after only five days. You change the rates so frequently that it is not feasible for the common person to be able to afford to use your facilities. Would never recommend your facility to anyone.
CANDACE J | Overall ExperienceThank you for all you’ve done in the time your facility. I would recommend the use of Y Haul to friend and would definitely use your company again.
HELEN W | Overall ExperienceThe staff was the best!
ERIC H | Overall ExperienceI was very impressed with U-Haul storage from my first visit. The staff, the facilities, the hours, everything was wonderful!
Richard M | First ImpressionsWent as smoothly as it could and shoukd have gone.
BRIAN B | Overall ExperienceThe facility itself was OK. The issue came when I moved out. I emptied and cleaned out my unit, and per U-Haul protocol, submitted the documentation along with photos of the clean, empty unit. This was completed two days before my rent for the following month would have been due. I continued to receive messages from the site manager, Tyler Lariviere, telling me my rent was past due. Then he added a late charge, and then he sent yet another informing me: "We hereby make immediate demand for full payment in the amount of $88.85. If full payment is not received within 14 days, your right to use storage room 2088 shall be terminated, a $50.00 lien processing fee will be assessed, and a contractual landlord`s lien and any applicable statutory liens will be imposed on the personal property contained within the room." This was more than TWO WEEKS after I had moved out. During this time, my account displayed a message that it was waiting for site manager confirmation on the move-out process. I had emailed Mr. Lariviere several times during this period and received no response to my messages, although he continued to email me about my "overdue rent." I also twice reached out via the online chat on U-Haul's website. The first person I talked to, on June 6, said that she would message Mr. Lariviere and "put a note on the account." I received Mr. Lariviere's email about putting a contractual landlord's lien, etc., on June 12, and replied to it on that same day. Also that day, I contacted U-Haul online chat again and was again told by the person I talked to that she would message Mr. Lariviere. The next day, June 13 - 17 days after completing the move-out process - I finally received an invoice showing 0 balance. I understand that Mr. Lariviere might have been busy and not had the opportunity to verify that the unit had been cleaned out, and this might have been acceptable had he NOT found the time to continually message me about my "past due" rent and add additional charges. I cannot imagine it would have taken more than maybe two or three minutes to walk over to the building, see that the lock had been removed from my unit, and check that the unit was emptied and had been swept out. I strongly suspect this is an attempt by Mr. Lariviere and/or U-Haul to gouge customers for extra rent by making it so inconvenient for them to keep trying to get a response that they just pay because it's less aggravation.
Brenda C | Overall ExperienceVery kind a knowledgeable
felicia c | First ImpressionsEasy friendly service, thanks
William D | First Impressionsstaff are extremely friendly and professional
KATHY L | Overall ExperienceNever an issue with the facility
THOMAS S | Overall Experience