While we found the facilities clean, easy to find, and everyone was pretty friendly, the manager made us feel very uneasy and uncomfortable to the point we moved our stuff to another storage unit. When we first arrived with our full Uhaul after checking in online because we had just driven 16 hours over two days, the manager drove up to my fiancé just staring while he was on a work call, he’s a project manager at a construction site in Williston, until he rolled down the window. He began awkwardly asking him questions, all while he was inside the full Uhaul truck in front of our unit, and continued questioning him making him extremely uncomfortable to the point he stopped unloading the truck to find us another storage facility. The manger did this a couple times while my fiancé was in our storage unit. It felt like he was profiling us or accusing us of something and it was extremely intrusive and unnecessary. We spent nearly $4,000 to rent your equipment and I just had major surgery three days before the move so my fiancé really had a lot on his plate without the harassment. While I appreciate the manager caring for the facility we did not appreciate him stalking and questioning us every chance he got. Even when we officially moved out he called and made us uncomfortable again. Perhaps it was a misunderstanding but I don’t believe it was. The units there are outdoors, very visible, and they have cameras. He was being nosey and intrusive. We make six figures a year and are members of church and good people. I’m not sure if he does this to everyone but after a move like that being questioned like we were trespassing while inside a full Uhaul minding our own business in front of OUR rented unit it felt completely unnecessary. I was an ASM for Uhaul in Utah, I know his behavior was not appropriate. We will not be storing anything there and I don’t recommend it to anyone. His behavior was bizarre and unwarranted. There is a difference sir between customer service and bullying your patrons and maybe you have problems with nefarious people around there but assuming everyone is falls under profiling. We might of dismissed your behavior had you not dragged it on and on hovering and continuing questioning us when clearly we were there with purpose and were paying customers. Customer Service isn’t for everyone, I don’t think it’s for you. I just worry if there was more to his behavior than just being diligent…and that’s a scary thought.
MARK W | Overall ExperienceSelf Storage Units in Williston, ND, 58801
U-Haul Moving & Storage of Williston
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Indoor Storage
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![Example storage unit layout]()
Small
5' x 10' x 10'1-2 Bedroom Home
Size Guide- Rate:
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$109.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- Rate:
- $109.95 Per Month
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![Example storage unit layout]()
Medium
10' x 10' x 10'2-3 Bedroom Home
Size Guide- Rate:
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$179.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- Rate:
- $179.95 Per Month
Drive Up Storage
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![Example storage unit layout]()
Medium
10' x 10' x 10'2-3 Bedroom Home
Size Guide- Rate:
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$164.95
Per Month
- Drive Up
- 1st Floor
- Outside Level
- No Climate
- Rate:
- $164.95 Per Month
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![Example storage unit layout]()
Medium
10' x 10' x 10'2-3 Bedroom Home
Size Guide- Rate:
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$174.95
Per Month
- Drive Up
- 1st Floor
- Outside Level
- Heated
- Rate:
- $174.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
![Example storage unit layout]()
Medium
10' x 15' x 10'2-3 Bedroom Home
Size Guide- Rate:
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$214.95
Per Month
- Drive Up
- 1st Floor
- Outside Level
- No Climate
- Rate:
- $214.95 Per Month
2 Units Left!
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![Example storage unit layout]()
Large
10' x 20' x 10'4 Bedroom Home or larger
Size Guide- Rate:
-
$289.95
Per Month
- Drive Up
- 1st Floor
- Outside Level
- No Climate
- Rate:
- $289.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room!
What Is Online Move-In / Rent Now?
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Storage Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Great job, great facility. Super happy with my selection!!!
James N | First ImpressionsPersonnel was very helpful and proficient in Williston.
Ravae R | First ImpressionsHad a few baby dead mice in some boxes.
Jasmine C | Overall ExperienceThere was something wrong with the alarm on our unit. We would enter our code and the alarm would still go off until the manager manually shut it off. This happened EVERY TIME we went to our unit. We complained numerous times in the 8 1/2 months we rented the unit and nothing was ever done about it. This was a very frustrating experience.
jill w | Overall ExperienceStaff was very helpful.
ROGELIO A | Overall ExperienceThank You, My whole experience was very professional. The unit and site was always clean safe and secure.
Crystal A | Overall ExperienceMuy muy exelente👍👍👍
GERVACIO G | Overall ExperienceThe people they have working at the Williston location are terrible they charged me twice for a uhaul rental and they failed to cancel my storage unit after I called and spoke with staff and let them know it was empty and clean. They were rude and acted like they were not trained enough to be working the store alone. I will NEVER spend my hard earned money there again. I will be taking my business elsewhere.
ALEX B | Overall ExperienceThe only complaint I have is there was a lot of snow and ice built up in from of my locker door that made it difficult to move items in and out. The staff was very courteous and helpful.
Terry L | Overall Experience